How To Fix T5165 - Function not possible: Internal error or database inconsistency

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 165

• Message text: Function not possible: Internal error or database inconsistency

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5165 - Function not possible: Internal error or database inconsistency ?

  The SAP error message T5165, which states "Function not possible: Internal error or database inconsistency," typically indicates that there is an issue with the underlying data or configuration in the SAP system. This error can arise in various contexts, such as during data entry, processing transactions, or executing specific functions within the SAP application.
  Causes:
  
  Database Inconsistency: There may be inconsistencies in the database, such as missing or corrupted data entries that the system expects to find.
  Configuration Issues: Incorrect or incomplete configuration settings in the relevant modules can lead to this error.
  Authorization Problems: Lack of proper authorizations for the user trying to perform the action may trigger this error.
  Internal Errors: Bugs or issues within the SAP application code can also lead to this error message.
  Data Locking: If the data being accessed is locked by another process, it may result in this error.
  
  Solutions:
  
  
  Check for Data Consistency:
  
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for inconsistencies.
  Run consistency checks or reports specific to the module you are working with.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings in the relevant module (e.g., MM, SD, FI) to ensure they are set up correctly.
  Check for any recent changes that might have led to the inconsistency.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the action. You can check this using transaction SU53 to analyze authorization failures.
  
  
  
  Check for Locks:
  
  Use transaction SM12 to check for any locks on the data that might be causing the issue. If locks are found, you may need to release them.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. SAP frequently releases notes to fix known issues.
  If the problem persists, consider reaching out to SAP Support for assistance.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program or function module that is generating the error to identify the root cause.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE16, SM12, and SU53 for troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation for the specific module you are working with to understand the expected data structure and configuration.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the T5165 error in your SAP system.