How To Fix T5167 - The specified user does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 167

• Message text: The specified user does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5167 - The specified user does not exist ?

  The SAP error message T5167, which states "The specified user does not exist," typically occurs when the system is unable to find a user account that is referenced in a transaction or process. This can happen in various contexts, such as during user authentication, role assignments, or when trying to access user-specific data.
  Causes:
  
  User Not Created: The user account may not have been created in the SAP system.
  Incorrect User ID: The user ID entered may be misspelled or incorrect.
  User Deactivation: The user account may have been deactivated or locked.
  Authorization Issues: The user may not have the necessary authorizations to access certain transactions or data.
  System Configuration: There may be issues with the configuration of user management or the relevant authorization objects.
  
  Solutions:
  
  
  Verify User Existence:
  
  Check if the user exists in the system by navigating to transaction code SU01 (User Maintenance) and entering the user ID.
  If the user does not exist, create a new user account.
  
  
  
  Check User Status:
  
  If the user exists, check if the account is active. In SU01, ensure that the user is not locked or deactivated.
  
  
  
  Correct User ID:
  
  Double-check the user ID for any typographical errors. Ensure that the correct user ID is being used in the transaction.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the action that triggered the error. This can be checked in SU53 (Authorization Check) after the error occurs.
  
  
  
  Consult with Basis Team:
  
  If the issue persists, consult with your SAP Basis team to check for any underlying system issues or configuration problems.
  
  
  
  Check User Roles:
  
  Ensure that the user has the appropriate roles assigned that grant access to the required transactions.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to user management and authorization errors.
  
  
  Documentation: Refer to SAP Help documentation for user management and authorization concepts to better understand how users and roles are managed in SAP.
  
  
  By following these steps, you should be able to identify the cause of the T5167 error and implement the appropriate solution.