How To Fix T5143 - Deflect number group deleted

T5143 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 143

• Message text: Deflect number group deleted

What causes this issue?

The number group you use for deflect calls no longer exists.

System Response

Calls cannot be deflected due to the missing number group.

How to fix this error?

Please maintain the entry "Maintain number group for deflect" (using F4
help).
If no number groups exist, please inform the administrator responsible.

Error message extract from SAP system. Copyright SAP SE.

T5143 - Details

• The SAP error message T5143, which states "Deflect number group deleted," typically occurs in the context of payroll processing or when dealing with wage types in SAP HR (Human Resources) modules. This error indicates that a specific number group that is required for processing has been deleted or is no longer available in the system.
  
  Cause:
  
  Deletion of Number Group: The most common cause of this error is that the number group associated with a wage type or payroll process has been deleted from the system.
  Configuration Changes: Changes in the configuration settings related to payroll or wage types may lead to the removal of necessary number groups.
  Transport Issues: If the system has undergone a transport of changes from a development environment to a production environment, it is possible that the number group was not included or was inadvertently deleted.
  
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the configuration settings in SAP (Transaction code: SPRO).
  Navigate to the