How To Fix T5143 - Deflect number group deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 143

• Message text: Deflect number group deleted

What causes this issue?

The number group you use for deflect calls no longer exists.

System Response

Calls cannot be deflected due to the missing number group.

How to fix this error?

Please maintain the entry "Maintain number group for deflect" (using F4
help).
If no number groups exist, please inform the administrator responsible.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5143 - Deflect number group deleted ?

  The SAP error message T5143, which states "Deflect number group deleted," typically occurs in the context of payroll processing or when dealing with wage types in SAP HR (Human Resources) modules. This error indicates that a specific number group that is required for processing has been deleted or is no longer available in the system.
  Cause:
  
  Deletion of Number Group: The most common cause of this error is that the number group associated with a wage type or payroll process has been deleted from the system.
  Configuration Changes: Changes in the configuration settings related to payroll or wage types may lead to the removal of necessary number groups.
  Transport Issues: If the system has undergone a transport of changes from a development environment to a production environment, it is possible that the number group was not included or was inadvertently deleted.
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the configuration settings in SAP (Transaction code: SPRO).
  Navigate to the relevant area for payroll or wage type configuration.
  Verify if the number group in question exists and is correctly configured.
  
  
  
  Restore Deleted Number Group:
  
  If the number group has been deleted, you may need to recreate it. This can be done by accessing the relevant configuration area and defining a new number group with the required parameters.
  
  
  
  Review Transport Requests:
  
  If the issue arose after a transport, check the transport logs to see if the number group was included in the transport request. If it was not, you may need to transport it from the development system again.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or notes related to the specific version of SAP you are using. There may be specific notes or patches that address this issue.
  
  
  
  Contact SAP Support: 
  
  If you are unable to resolve the issue through the above steps, consider reaching out to SAP support for assistance. They may provide insights or solutions based on the specific context of your system.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SPRO: For configuration settings.
  SE11: For data dictionary to check table entries.
  SE37: For function modules that may be related to payroll processing.
  
  
  
  SAP Notes: Search for SAP Notes related to error T5143 in the SAP Support Portal. These notes may provide additional context or solutions.
  
  
  Testing: After making changes, ensure to test the payroll process to confirm that the error has been resolved and that the payroll calculations are functioning as expected.
  
  
  By following these steps, you should be able to identify the cause of the T5143 error and implement a solution to resolve it.