How To Fix T5095 - No calls for this work center exist at present

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 095

• Message text: No calls for this work center exist at present

What causes this issue?

The last incoming call for the current work center was on &V1& at &V2&,
(call from &V3& to &V4&). The call is either already over or more than
30 mins old. Therefore it cannot be the call made for the current test.

System Response

The test terminates, since the result is not meaningful due to wrong
call data.

How to fix this error?

Check why the call was not reported in the system. Note the following
possibilities:
- Your user settings are not maintained.
- Your work center is not activated for incoming calls.
- Use the function 'assign incoming call' under 'utilities' in the
administration transaction (SPHA).
- The call was not reported in the SAP system due to problems with the
server software or the RFC.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5095 - No calls for this work center exist at present ?

  The SAP error message T5095, "No calls for this work center exist at present," typically occurs in the context of production planning and control, particularly when trying to schedule or process operations in a work center that currently has no planned orders or production orders assigned to it.
  Cause:
  
  No Active Orders: The most common cause is that there are no active production orders or planned orders that are assigned to the specific work center at the time of the operation.
  Incorrect Work Center Assignment: The work center may not be correctly assigned to the routing or the production order.
  Scheduling Issues: The scheduling parameters may not be set correctly, leading to no calls being generated for the work center.
  Capacity Planning: If the work center is not included in the capacity planning or if the capacity is fully utilized, it may not generate calls.
  Date Issues: The dates for the production orders may not align with the current date, leading to no calls being generated.
  
  Solution:
  
  Check Production Orders: Verify if there are any active production orders or planned orders that are assigned to the work center. If not, create or assign orders as necessary.
  Review Work Center Configuration: Ensure that the work center is correctly configured and assigned in the routing and production orders.
  Adjust Scheduling Parameters: Review and adjust the scheduling parameters to ensure that they are set correctly for the work center.
  Capacity Check: Check the capacity planning for the work center to ensure that it is not fully utilized or blocked.
  Date Alignment: Ensure that the production orders have the correct start and finish dates that align with the current date.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like CO01 (Create Production Order), CO02 (Change Production Order), and CR01 (Create Work Center) to manage production orders and work centers.
  Work Center Master Data: Review the work center master data using transaction code CR02 to ensure all necessary details are correctly maintained.
  Routing: Check the routing associated with the production order to ensure that the work center is included and correctly sequenced.
  Capacity Evaluation: Use transaction code CM01 to evaluate the capacity of the work center and see if it is fully booked or if there are any issues.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.