How To Fix T5086 - Connection test successful. Compatibility cannot be checked: No version

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 086

• Message text: Connection test successful. Compatibility cannot be checked: No version

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5086 - Connection test successful. Compatibility cannot be checked: No version ?

  The SAP error message "T5086 Connection test successful. Compatibility cannot be checked: No version?" typically indicates an issue related to the compatibility check of the SAP system or components involved in a connection test. This error can arise in various contexts, such as when configuring connections between different SAP systems or when integrating third-party applications.
  Cause:
  
  
  Missing Version Information: The error suggests that the system is unable to retrieve version information for one of the components involved in the connection. This could be due to:
  
  The target system not being properly configured.
  The necessary version information not being available or not being correctly defined in the system.
  A lack of proper authorizations to access version information.
  
  
  
  System Configuration Issues: There may be configuration issues in the SAP system or the connected system that prevent the compatibility check from being performed.
  
  
  Network Issues: Sometimes, network connectivity issues can lead to incomplete data retrieval, resulting in the inability to check compatibility.
  
  
  Solution:
  
  
  Check System Configuration:
  
  Ensure that the target system is correctly configured and that all necessary parameters are set up properly.
  Verify that the connection settings (RFC destination, etc.) are correct.
  
  
  
  Verify Version Information:
  
  Check if the version information for the involved systems is correctly maintained in the SAP system. This can often be found in transaction codes like SPAM or SAINT.
  Ensure that the systems are running compatible versions of the software.
  
  
  
  Authorization Check:
  
  Ensure that the user performing the connection test has the necessary authorizations to access version information.
  
  
  
  Network Connectivity:
  
  Check the network connectivity between the systems. Ensure that there are no firewalls or network issues blocking the connection.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes that might address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  
  Consult Documentation:
  
  Review the official SAP documentation for the specific components you are working with to ensure that all prerequisites and configurations are met.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM59 (for RFC destinations), SPAM (for Support Package Manager), and SAINT (for Add-On Installation).
  SAP Community: Engage with the SAP Community forums or support channels for additional insights and shared experiences from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message T5086.