How To Fix T5085 - Error while accessing telephony software: Test is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 085

• Message text: Error while accessing telephony software: Test is not possible

What causes this issue?

An attempt was made to access the external telephony software with the
help of the settings. Access was not possible.
Further information on the external telephony software:
&V1&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the following settings:
Telephony server: Is the correct RFC destination assigned to the
server?
RFC destination: Do the entries specify the right access to the
external server?
External software: Is the software installed and ready for operation?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5085 - Error while accessing telephony software: Test is not possible ?

  The SAP error message T5085, which states "Error while accessing telephony software: Test is not possible," typically occurs in the context of SAP's integration with telephony systems, such as SAP CRM or SAP Contact Center. This error can arise due to various reasons related to configuration, connectivity, or system settings.
  Causes:
  
  
  Telephony Integration Configuration: The telephony integration may not be properly configured in the SAP system. This includes settings in transaction codes like SICF for HTTP services or TP/CTI settings.
  
  
  Network Issues: There may be network connectivity issues between the SAP system and the telephony server.
  
  
  Telephony Software Not Running: The telephony software or service may not be running or may have crashed.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the telephony software.
  
  
  Incorrect Parameters: The parameters set for the telephony integration may be incorrect or incomplete.
  
  
  Version Compatibility: There may be compatibility issues between the SAP version and the telephony software version.
  
  
  Solutions:
  
  
  Check Configuration: Verify the telephony integration settings in SAP. Ensure that all necessary parameters are correctly configured. You can check the settings in the relevant transaction codes (e.g., SICF, TP/CTI).
  
  
  Test Connectivity: Ensure that the SAP system can communicate with the telephony server. You can use tools like ping or telnet to check connectivity.
  
  
  Restart Telephony Software: If the telephony software is not running, restart it. Check the logs of the telephony software for any errors.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to access the telephony functions. You may need to consult with your SAP security team.
  
  
  Check Parameters: Review the parameters set for the telephony integration and correct any discrepancies.
  
  
  Consult Documentation: Refer to the official SAP documentation for telephony integration for any specific requirements or troubleshooting steps.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it involves complex configurations or custom developments.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and their solutions.
  Documentation: Review the official SAP documentation for the specific telephony software you are using, as it may provide insights into common issues and their resolutions.
  
  By following these steps, you should be able to diagnose and resolve the T5085 error in your SAP environment.