How To Fix T5038 - Version &1 of ext. telephony server has incorrect format

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 038

• Message text: Version &1 of ext. telephony server has incorrect format

What causes this issue?

The version number of the external telephony software must have the
format
A.BBCDDD.
This means that
A = Numerical, rounded up in the case of incompatible interface
changes
B = Numerical, rounded up in the case of larger, compatible
interface changes
C = Letters, changed in the case of small changes
D = Other characters, are not evaluated by SAPphone.
The version number is used to check compatibility in SAPphone. The
values of A, B and C should correspond to the version of the SAPphone
interface, for which the software was created or to which it was last
adapted.

System Response

It cannot be checked whether the SAPphone version and the external
version are compatible. Nevertheless, the system can be activated and
implemented. Errors and unsupported functions are possible, however.

How to fix this error?

Check whether a correct version of the external software has been
implemented.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5038 - Version &1 of ext. telephony server has incorrect format ?

  The SAP error message T5038, which states that "Version &1 of ext. telephony server has incorrect format," typically occurs in the context of integrating external telephony systems with SAP. This error indicates that the version number of the external telephony server is not in the expected format or does not meet the required specifications.
  Cause:
  
  Incorrect Version Format: The version number provided for the external telephony server may not conform to the expected format (e.g., it may contain invalid characters or be in an incorrect numerical format).
  Configuration Issues: There may be a misconfiguration in the settings related to the telephony server in the SAP system.
  Compatibility Issues: The version of the telephony server may not be compatible with the version of SAP you are using.
  Missing or Incorrect Parameters: Required parameters for the telephony server configuration may be missing or incorrectly set.
  
  Solution:
  
  Check Version Format: Verify that the version number of the external telephony server is in the correct format. It should typically follow a standard versioning scheme (e.g., major.minor.patch).
  Review Configuration Settings: Go to the configuration settings for the telephony server in SAP and ensure that all parameters are correctly set. This includes checking for typos or incorrect entries.
  Consult Documentation: Refer to the documentation for both the SAP system and the external telephony server to ensure compatibility and correct configuration.
  Update Telephony Server: If the version is outdated or incompatible, consider updating the telephony server to a version that is supported by your SAP system.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or the support team for the telephony server for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Integration Documentation: Review the integration documentation for the specific telephony solution you are using with SAP to ensure all requirements are met.
  Community Forums: Look for discussions in SAP community forums or other technical forums where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the issue related to the T5038 error message in SAP.