How To Fix T5036 - Area code and connection cannot be identified in &1

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 036

• Message text: Area code and connection cannot be identified in &1

What causes this issue?

The telephone number &V1& is not structured according to one of the
following formats: 01234/56789
(01234)56789
01234-56789.
Therefore the individual parts of the number cannot be recognized.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please specify the number in one of the above formats.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5036 - Area code and connection cannot be identified in &1 ?

  The SAP error message T5036 ("Area code and connection cannot be identified in &1") typically occurs in the context of SAP's communication and connectivity settings, particularly when dealing with telephone or communication-related functionalities. This error indicates that the system is unable to identify the area code and the corresponding connection for a specific entry.
  Cause:
  
  Missing Configuration: The area code or connection settings may not be properly configured in the system.
  Incorrect Data Entry: The data entered for the area code or connection might be incorrect or incomplete.
  Master Data Issues: The master data related to the communication settings (like customer or vendor master records) may not have the necessary information.
  Custom Development: If there are custom developments or enhancements, they might not be handling the area code and connection correctly.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in SAP (usually in the SPRO transaction).
  Ensure that the area codes and connections are correctly defined in the system.
  
  
  
  Verify Master Data:
  
  Check the master data records (e.g., customer or vendor records) to ensure that the area code and connection information is correctly filled out.
  Make sure that the relevant fields are not left blank and contain valid entries.
  
  
  
  Review Data Entry:
  
  If the error occurs during data entry, double-check the input for any typos or incorrect formats.
  Ensure that the area code follows the expected format defined in the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on configuring area codes and connections.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can trace the program execution to identify where the error is being triggered and what data is being processed.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SE11 for data dictionary, or SE16 for data browsing to investigate the issue further.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that you have the necessary authorizations to view and modify the relevant configuration and master data.
  
  By following these steps, you should be able to identify and resolve the cause of the T5036 error in your SAP system.