How To Fix T0804 - Maintain fax options in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: T0 - General Treasury

• Message number: 804

• Message text: Maintain fax options in Customizing

What causes this issue?

You use the communication interface <ZH>SAPcomm </> to send fax orders.
A prerequisite for dispatch is the specification of a fax destination
in Customizing for correspondence.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a configured output device in telefax Customizing for
correspondence.
As an alternative to <ZH>SAPcomm </> you can also use the
communications interface <ZH>SAPconnect </>. The processing then takes
place via SAPoffice and not Spool.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T0804 - Maintain fax options in Customizing ?

  The SAP error message T0804, which states "Maintain fax options in Customizing," typically occurs when the system is unable to find the necessary configuration for fax options in the SAP system. This can happen in various scenarios, such as when trying to send faxes from within SAP or when certain fax-related functionalities are being accessed.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Configuration: The fax options have not been configured in the SAP system.
  Incomplete Customizing: The necessary settings for fax communication have not been maintained in the Customizing settings.
  Authorization Issues: The user may not have the necessary authorizations to access or modify fax settings.
  
  Solution:
  To resolve the T0804 error, you can follow these steps:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Navigate to the Customizing area by using the transaction code SPRO.
  
  
  
  Maintain Fax Options:
  
  In the Customizing menu, navigate to the following path:
  Cross-Application Components -> Communication -> Fax -> Maintain Fax Options
  
  Here, you can define the necessary settings for fax communication, such as the fax server, number formats, and other relevant parameters.
  
  
  
  Check Existing Configuration:
  
  Ensure that the existing fax configuration is complete and correct. Verify that all required fields are filled out and that the settings align with your organization's faxing requirements.
  
  
  
  User Authorizations:
  
  Check if the user encountering the error has the necessary authorizations to access and modify fax settings. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  
  Testing:
  
  After making the necessary changes, test the fax functionality again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed instructions on configuring fax options.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or fixes related to fax configuration.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the T0804 error and successfully maintain fax options in your SAP system.