How To Fix SWP075 - Error in Workflow manager. Callback work item &1 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: SWP - WFM: Messages

• Message number: 075

• Message text: Error in Workflow manager. Callback work item &1 is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWP075 - Error in Workflow manager. Callback work item &1 is locked ?

  The SAP error message SWP075 indicates that there is an issue with a workflow manager where a callback work item is locked. This typically occurs when a work item is being processed or has been locked by another user or process, preventing the current user from accessing or modifying it.
  Cause:
  
  Work Item Locking: The work item is currently being processed by another user or transaction, which locks it for editing or processing.
  System Issues: There may be a temporary system issue or inconsistency in the workflow management system.
  Long-running Processes: If a workflow is taking too long to complete, it may lead to locks on work items.
  User Permissions: The user may not have the necessary permissions to access or modify the work item.
  
  Solution:
  
  Check Work Item Status: Use transaction code SWI1 (Work Item Selection) to check the status of the work item. Identify if it is indeed locked and by whom.
  Release the Lock: If you have the necessary permissions, you can release the lock on the work item. This can be done by:
  
  Using transaction SWI2_DIAG to diagnose the work item and see who is holding the lock.
  If necessary, you can unlock the work item using transaction SWU3 or by contacting your SAP Basis team to assist with unlocking.
  
  
  Wait and Retry: If the work item is locked by another user, you may need to wait until the other user completes their task and releases the lock.
  Check for Long-running Workflows: Investigate if there are any long-running workflows that may be causing the lock. If so, consider optimizing those workflows.
  Review User Permissions: Ensure that the user has the appropriate permissions to access and process the work item.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_DIAG: Work Item Diagnosis
  SWU3: Workflow Administration
  
  
  SAP Notes: Check SAP Notes related to workflow issues for any patches or updates that may address this specific error.
  Workflow Monitoring: Regularly monitor workflows to identify and resolve locking issues proactively.
  Documentation: Refer to SAP Help documentation for detailed information on workflow management and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation and resolution.