How To Fix SWL_WP019 - Error reading the remote handler Customizing table

SAP Error Message - Details

• Message type: E = Error

• Message class: SWL_WP - Message for Workflow in Workplace

• Message number: 019

• Message text: Error reading the remote handler Customizing table

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWL_WP019 - Error reading the remote handler Customizing table ?

  The SAP error message SWL_WP019, which states "Error reading the remote handler Customizing table," typically occurs in the context of SAP Workflow. This error indicates that there is an issue with accessing the customizing settings for remote handlers, which are used in workflow scenarios to manage tasks and events.
  Causes:
  
  Missing or Incomplete Customizing: The customizing settings for the remote handler may not be properly defined or may be missing entirely.
  Authorization Issues: The user or process trying to access the customizing table may not have the necessary authorizations.
  Database Issues: There could be issues with the database connection or the database itself, leading to problems in reading the customizing table.
  Transport Issues: If the customizing settings were transported from another system, there may have been errors during the transport process.
  System Configuration: Incorrect system configuration or inconsistencies in the workflow settings can also lead to this error.
  
  Solutions:
  
  
  Check Customizing Settings:
  
  Go to transaction SWU3 (Automatic Workflow Customizing) and ensure that all necessary settings are correctly configured.
  Verify that the remote handler customizing table (usually SWF_CUST) is populated with the correct entries.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the customizing tables. You can check this using transaction SU53 after the error occurs.
  
  
  
  Database Connection:
  
  Check the database connection and ensure that it is functioning correctly. You can use transaction DBACOCKPIT to monitor database performance and issues.
  
  
  
  Transport Logs:
  
  If the customizing settings were recently transported, check the transport logs for any errors or warnings that might indicate issues during the transport.
  
  
  
  System Configuration:
  
  Review the system configuration related to workflows and remote handlers. Ensure that all necessary components are correctly set up.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the workflow process to identify where the error occurs. This may require technical expertise.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SWU3: Automatic Workflow Customizing
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection for Recurrent Tasks
  
  
  SAP Documentation: Refer to the official SAP documentation for Workflow and customizing settings for more detailed guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem continues after trying the above solutions, it may be beneficial to contact SAP support for further assistance.