How To Fix SWF_RUN_SERVICES097 - No recipient found to be informed (Work item '&1', Template '&2')

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN_SERVICES - Workflow: Services

• Message number: 097

• Message text: No recipient found to be informed (Work item '&1', Template '&2')

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN_SERVICES097 - No recipient found to be informed (Work item '&1', Template '&2') ?

  The SAP error message SWF_RUN_SERVICES097 indicates that there is no recipient found to be informed about a specific work item. This typically occurs in the context of SAP Business Workflow when a work item is created, but the system cannot determine who should receive notifications or be assigned to that work item.
  Causes:
  
  Missing User Assignment: The work item may not have a valid user assigned to it. This can happen if the user is not defined in the system or if the user is inactive.
  Incorrect Workflow Configuration: The workflow template may not be configured correctly, leading to issues in determining the recipient.
  Role Assignment Issues: The roles required for the workflow may not be assigned to the user or may not exist.
  Organizational Structure Changes: Changes in the organizational structure (like user transfers or department changes) may lead to the unavailability of the intended recipient.
  Missing or Incorrect Agent Determination: The agent determination logic in the workflow may not be set up correctly, leading to no valid agents being found.
  
  Solutions:
  
  
  Check User Assignment:
  
  Verify that the user who is supposed to receive the work item is active and correctly assigned in the system.
  Use transaction code SU01 to check the user details.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow template (using transaction code SWDD) to ensure that the recipient determination is correctly set up.
  Ensure that the workflow is correctly configured to find the appropriate agents.
  
  
  
  Agent Assignment:
  
  Use transaction code SWI1 to analyze the work item and see if there are any issues with agent determination.
  Check the agent assignment settings in the workflow definition.
  
  
  
  Role and Authorization Check:
  
  Ensure that the necessary roles are assigned to the user who is supposed to receive the work item.
  Use transaction code PFCG to manage roles and authorizations.
  
  
  
  Organizational Structure:
  
  If there have been recent changes in the organizational structure, ensure that the changes are reflected in the user assignments and roles.
  
  
  
  Testing:
  
  After making changes, test the workflow to ensure that the work items are being routed correctly to the intended recipients.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SU01: User Maintenance
  PFCG: Role Maintenance
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow configuration and agent determination.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to ensure that work items are correctly assigned to recipients in your SAP system.