How To Fix SWF_RUN677 - Work item returned

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN - Workflow Runtime System

• Message number: 677

• Message text: Work item returned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN677 - Work item returned ?

  The SAP error message SWF_RUN677 indicates that a work item has been returned in the workflow. This typically occurs when a task in the workflow is not completed successfully, and the work item is sent back to the previous step or to the initiator for further action or correction.
  Causes:
  
  User Action Required: The user may have rejected the work item or not completed the necessary actions.
  Technical Issues: There may be a technical issue or error in the workflow logic that prevents the work item from being processed correctly.
  Authorization Issues: The user may not have the necessary authorizations to complete the task.
  Data Issues: There may be missing or incorrect data that prevents the workflow from proceeding.
  Timeouts: The work item may have timed out due to inactivity.
  
  Solutions:
  
  Review the Workflow Log: Check the workflow log for detailed information about why the work item was returned. This can provide insights into the specific issue.
  Check User Actions: Ensure that the user who received the work item has completed the necessary actions or has not rejected it.
  Verify Authorizations: Confirm that the user has the required authorizations to perform the task associated with the work item.
  Correct Data Issues: If there are data-related issues, correct the data and resubmit the work item.
  Reassign the Work Item: If necessary, reassign the work item to another user who can complete the task.
  Consult Technical Support: If the issue persists, consult with your SAP technical support team to investigate any underlying technical problems.
  
  Related Information:
  
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor and analyze work items in the workflow.
  Workflow Customization: If the workflow is custom-built, review the workflow design and logic to ensure it is functioning as intended.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  
  By following these steps, you should be able to identify the cause of the SWF_RUN677 error and take appropriate action to resolve it.