How To Fix SWF_RUN664 - Work-item enque reset by called method

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN - Workflow Runtime System

• Message number: 664

• Message text: Work-item enque reset by called method

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN664 - Work-item enque reset by called method ?

  The SAP error message SWF_RUN664, which states "Work-item enqueue reset by called method," typically occurs in the context of SAP Business Workflow. This error indicates that a work item was reset due to an issue in the method that was called during the workflow execution. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Method Execution Failure: The method that was called in the workflow might have encountered an error or exception, leading to the reset of the work item.
  Lock Issues: There may be issues with database locks or enqueue locks that prevent the method from executing properly.
  Timeouts: If the method takes too long to execute, it may lead to a timeout, causing the work item to be reset.
  Incorrect Configuration: The workflow or the method might not be configured correctly, leading to unexpected behavior.
  Authorization Issues: The user executing the workflow might not have the necessary authorizations to perform the actions defined in the method.
  
  Solutions:
  
  Check Method Implementation: Review the implementation of the method that is being called. Look for any exceptions or errors that might be causing the method to fail.
  Analyze Workflow Logs: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to analyze the workflow logs and identify the exact point of failure.
  Review Lock Entries: Check for any lock entries using transaction SM12. If there are locks that are preventing the method from executing, you may need to resolve those locks.
  Increase Timeout Settings: If the method is timing out, consider increasing the timeout settings for the workflow or the method execution.
  Check Authorizations: Ensure that the user executing the workflow has the necessary authorizations to perform the actions defined in the method.
  Debugging: If necessary, debug the workflow to trace the execution flow and identify where the issue occurs.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Overview
  SWI6: Workflow Log
  SWU3: Automatic Workflow Customizing
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Workflow Configuration: Review the configuration of the workflow and the methods involved to ensure they are set up correctly.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or Workflow team for further assistance, or to reach out to SAP support for more specialized help.