How To Fix SWF_RUN544 - Result of agent resolution does not agree with agents of task

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN - Workflow Runtime System

• Message number: 544

• Message text: Result of agent resolution does not agree with agents of task

What causes this issue?

When determining the recipient, the system established that none of the
responsible agents determined belong to the possible agents of the task
used in this step.

System Response

The work item is created without recipients and appears in <ZH>no</>
workflow inbox.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Correct the agent assignment:
Check and if necessary change the assignment of the possible agents for
the task used.
Check and if necessary correct the determination of the agent
responsible.
In the workflow administration, choose <LS>Work items without agents</>
and perform the agent determination for this work item again there.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN544 - Result of agent resolution does not agree with agents of task ?

  The SAP error message SWF_RUN544, which states "Result of agent resolution does not agree with agents of task," typically occurs in the context of SAP Business Workflow. This error indicates a mismatch between the agents that were determined for a workflow task and the agents that are actually assigned to that task.
  Cause:
  
  Agent Resolution Issues: The system may have resolved the agents for the workflow task incorrectly. This can happen due to changes in user assignments, roles, or organizational structures after the task was created.
  Workflow Definition Changes: If the workflow definition has been modified (e.g., changes in the agent determination logic) after the workflow instance was started, it may lead to inconsistencies.
  User Status Changes: If a user who was previously assigned to a task is no longer valid (e.g., user deactivation, role changes), it can cause this error.
  Buffer Issues: Sometimes, inconsistencies in the buffer or caching mechanisms can lead to this error.
  
  Solution:
  
  Check Agent Determination: Review the agent determination logic in the workflow definition. Ensure that the logic is correctly set up and that it reflects the current organizational structure.
  Re-evaluate the Workflow Instance: You can manually re-evaluate the agents for the specific workflow instance. This can often be done through transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection with Frequency).
  Check User Status: Verify the status of the users assigned to the task. Ensure that they are active and have the necessary roles and authorizations.
  Workflow Log Analysis: Use transaction SWI1 or SWI2 to analyze the workflow log for the specific instance. This can provide insights into what went wrong during agent resolution.
  Re-run the Workflow: If the issue persists, consider re-running the workflow or creating a new instance of the workflow to see if the problem resolves itself.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection with Frequency
  SWI6: Workflow Log
  
  
  Workflow Customization: Review the customization settings for workflows in transaction SWU3 (Automatic Workflow Customizing).
  SAP Community: Engage with the SAP Community forums for additional insights and shared experiences from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation and support.