How To Fix SWF_RUN018 - Recipients informed via mail using template '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN - Workflow Runtime System

• Message number: 018

• Message text: Recipients informed via mail using template '&1'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN018 - Recipients informed via mail using template '&1' ?

  The SAP error message SWF_RUN018 indicates that recipients have been informed via email using a specific template, denoted by '&1'. This message is typically part of the workflow processing in SAP, particularly in the context of notifications sent to users regarding workflow tasks or events.
  Cause:
  The message itself is not an error but rather an informational message indicating that the workflow has successfully sent out notifications to the specified recipients using the defined email template. However, if you are encountering issues related to this message, it could be due to:
  
  Email Configuration Issues: The email system may not be properly configured, leading to failures in sending emails.
  Template Issues: The specified email template may not exist, or there may be issues with the content or formatting of the template.
  Recipient Issues: The recipients may not have valid email addresses or may not be set up to receive emails from the SAP system.
  Workflow Configuration: There may be issues in the workflow configuration that prevent the email from being sent correctly.
  
  Solution:
  To address any issues related to this message, consider the following steps:
  
  
  Check Email Configuration:
  
  Ensure that the SAP system is correctly configured to send emails. This includes checking the SMTP settings and ensuring that the email server is reachable.
  
  
  
  Verify Email Template:
  
  Check if the email template specified by '&1' exists in the system. You can do this by navigating to the relevant transaction (e.g., SO10 for text elements) and verifying the template's content and formatting.
  
  
  
  Validate Recipient Information:
  
  Ensure that the recipients have valid email addresses. You can check user master records in transaction SU01 to confirm their email settings.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow configuration to ensure that the email notification step is correctly set up. You can use transaction SWDD to review and modify the workflow definition.
  
  
  
  Check for Errors in Workflow Log:
  
  Use transaction SWI1 or SWI2 to check the workflow log for any errors or warnings that may provide more context about the issue.
  
  
  
  Test Email Sending:
  
  You can perform a test to send an email from the SAP system to verify that the email functionality is working as expected. This can be done using transaction SOST to view the status of sent emails.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SOST: SAPconnect Send Requests
  SO10: Text Elements
  SWI1/SWI2: Workflow Overview
  
  
  
  Documentation: Refer to SAP Help documentation for more details on workflow management and email notifications.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email notifications in workflows.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or Workflow team for further assistance.