How To Fix SWF_ODS_CORE007 - User Substitutes can not be retrieved: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_ODS_CORE - Messages for ODS runtime objects

• Message number: 007

• Message text: User Substitutes can not be retrieved: &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_ODS_CORE007 - User Substitutes can not be retrieved: &1 ?

  The SAP error message SWF_ODS_CORE007 indicates that the system is unable to retrieve user substitutes for a specific user. This can occur in various scenarios, particularly in workflow management where substitutes are used to delegate tasks when the primary user is unavailable.
  Cause:
  The error can be caused by several factors, including:
  
  Missing or Inactive Substitutes: The user may not have any substitutes defined in the system, or the substitutes may be inactive.
  Authorization Issues: The user may not have the necessary authorizations to view or access the substitute information.
  Data Consistency Issues: There may be inconsistencies or corruption in the underlying data related to user substitutes.
  Technical Issues: There could be a problem with the workflow configuration or the underlying database.
  
  Solution:
  To resolve the SWF_ODS_CORE007 error, you can take the following steps:
  
  
  Check User Substitutes:
  
  Go to the transaction code SWUS (User Substitutes) and check if the user has any substitutes defined.
  Ensure that the substitutes are active and correctly configured.
  
  
  
  Verify Authorizations:
  
  Ensure that the user has the necessary authorizations to access substitute information. This may involve checking roles and profiles assigned to the user.
  
  
  
  Check Workflow Configuration:
  
  Review the workflow configuration to ensure that it is set up correctly and that there are no issues with the workflow definitions.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the workflow data to identify any inconsistencies. This can often be done through transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection for Frequency).
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the workflow to identify where the retrieval process is failing. This may require technical expertise.
  
  
  
  Contact SAP Support:
  
  If none of the above solutions work, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: SWUS (User Substitutes), SWI1 (Work Item Selection), SWI2_FREQ (Work Item Selection for Frequency).
  Workflow Management: Understanding how substitutes work in SAP Workflow can help in troubleshooting similar issues.
  User Profiles and Authorizations: Familiarity with user roles and authorizations in SAP can be crucial for resolving access-related issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the SWF_ODS_CORE007 error message.