How To Fix SWF_FLEX_DEF220 - Agent rule '&1' for notification is not defined in scenario

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_FLEX_DEF -

• Message number: 220

• Message text: Agent rule '&1' for notification is not defined in scenario

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_FLEX_DEF220 - Agent rule '&1' for notification is not defined in scenario ?

  The SAP error message SWF_FLEX_DEF220 indicates that there is an issue with a workflow scenario where a specific agent rule is not defined for a notification. This typically occurs in the context of SAP Business Workflow, where notifications are sent to users based on certain conditions or rules.
  Cause:
  The error message is triggered when:
  
  A workflow scenario is configured to send notifications, but the agent rule specified in the workflow is missing or not defined.
  The agent rule might have been deleted or not properly configured in the workflow definition.
  There may be a mismatch between the workflow definition and the agent determination logic.
  
  Solution:
  To resolve the SWF_FLEX_DEF220 error, you can follow these steps:
  
  
  Check Workflow Definition:
  
  Go to the workflow definition in transaction code SWDD (Workflow Builder).
  Verify that the agent rule specified in the error message is correctly defined in the workflow scenario.
  
  
  
  Define Agent Rule:
  
  If the agent rule is missing, you need to create or define it. This can be done in transaction code SWF_WORKFLOW (Workflow Configuration).
  Ensure that the agent rule is correctly linked to the relevant notification.
  
  
  
  Review Agent Determination:
  
  Check the agent determination logic to ensure that it is correctly set up to identify the appropriate users for notifications.
  You can use transaction code PFAC to review and adjust the agent determination rules.
  
  
  
  Test the Workflow:
  
  After making the necessary changes, test the workflow to ensure that notifications are being sent correctly without triggering the error.
  
  
  
  Check for Transport Issues:
  
  If the workflow was transported from a development environment to production, ensure that all necessary objects, including agent rules, were included in the transport request.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on configuring workflows and agent rules.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWF_WORKFLOW: Workflow Configuration
  PFAC: Maintain Agent Assignment
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  Workflow Logs: Use transaction SWI1 to analyze workflow logs for additional context on the error.
  
  By following these steps, you should be able to identify and resolve the issue related to the SWF_FLEX_DEF220 error message in your SAP system.