How To Fix SWF_CST162 - Default domain for Internet mail = not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_CST - Message Class for Workflow Customizing

• Message number: 162

• Message text: Default domain for Internet mail = not maintained

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_CST162 - Default domain for Internet mail = not maintained ?

  The SAP error message SWF_CST162, which states "Default domain for Internet mail = not maintained," typically occurs when the system is trying to send an email but cannot find a default domain configured for Internet mail. This can happen in various scenarios, such as when using SAP Business Workflow or when sending notifications via email.
  Cause:
  The primary cause of this error is that the default domain for Internet mail is not set in the SAP system. This setting is necessary for the system to know how to format email addresses when sending emails. Without a default domain, the system cannot construct valid email addresses, leading to the error.
  Solution:
  To resolve this issue, you need to maintain the default domain for Internet mail in the SAP system. Here are the steps to do this:
  
  
  Access the Transaction Code:
  
  Go to transaction code SCOT (SAPconnect: Administration).
  
  
  
  Configure the Default Domain:
  
  In the SAPconnect administration screen, navigate to the "Internet" node.
  Look for the "Default Domain" field. If it is empty, you need to enter a valid domain name (e.g., example.com).
  Save your changes.
  
  
  
  Check SMTP Configuration:
  
  Ensure that the SMTP settings are correctly configured. This includes checking the SMTP server settings and ensuring that the server is reachable.
  
  
  
  Test Email Sending:
  
  After maintaining the default domain, you can test sending an email to verify that the issue is resolved. You can use transaction code SOST to check the status of sent emails.
  
  
  
  Restart Services (if necessary):
  
  In some cases, you may need to restart the SAPconnect service or the application server for the changes to take effect.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests Overview (to monitor sent emails)
  
  
  
  Documentation:
  
  Refer to the SAP Help Portal for detailed documentation on SAPconnect and email configuration.
  
  
  
  Common Issues:
  
  Ensure that the email addresses used in the workflow or notifications are correctly formatted.
  Check for any network issues that might prevent the SAP system from reaching the SMTP server.
  
  
  
  By following these steps, you should be able to resolve the SWF_CST162 error and successfully configure the default domain for Internet mail in your SAP system.