How To Fix SWF_CCMS036 - Process instances with unprocessed messages

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_CCMS - CCMS: Monitoring

• Message number: 036

• Message text: Process instances with unprocessed messages

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_CCMS036 - Process instances with unprocessed messages ?

  The SAP error message SWF_CCMS036 indicates that there are process instances in the SAP system that have unprocessed messages. This typically occurs in the context of workflow management, where certain messages or tasks have not been completed or processed as expected.
  Cause:
  
  Workflow Issues: The process instances may be stuck due to issues in the workflow definition or execution.
  Message Handling: Messages may not have been processed due to errors in the underlying business logic or system configuration.
  System Performance: High system load or performance issues can lead to delays in message processing.
  Configuration Errors: Incorrect configuration of the workflow or message handling settings can lead to unprocessed messages.
  User Interventions: If a user is required to take action on a task and does not do so, it can lead to unprocessed messages.
  
  Solution:
  
  Check Workflow Logs: Review the workflow logs to identify any errors or issues that may have caused the messages to remain unprocessed.
  Analyze Process Instances: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to analyze the specific process instances and their statuses.
  Reprocess Messages: If the messages can be reprocessed, you may need to manually trigger the processing of these messages or restart the workflow.
  Check Configuration: Ensure that the workflow and message handling configurations are correct. This may involve checking the settings in transaction SWU3 (Automatic Workflow Customizing).
  System Performance: Monitor system performance and resource usage. If the system is under heavy load, consider optimizing performance or scheduling batch jobs during off-peak hours.
  User Actions: If user intervention is required, ensure that the responsible users are notified to take the necessary actions on the pending tasks.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Overview
  SWU3: Automatic Workflow Customizing
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to workflow processing or known bugs.
  Documentation: Review SAP documentation on workflow management for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the unprocessed messages and take appropriate actions to resolve the issue.