How To Fix SUSR_CERT137 - Mapping with rule &1 to other/incorrect user (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 137

• Message text: Mapping with rule &1 to other/incorrect user (&2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT137 - Mapping with rule &1 to other/incorrect user (&2) ?

  The SAP error message SUSR_CERT137 indicates that there is an issue with the mapping of a user to a certificate or an identity in the system. Specifically, it suggests that the system is trying to map a user to another user or an incorrect user, which can occur in scenarios involving user authentication, especially when dealing with digital certificates or single sign-on (SSO) configurations.
  Cause:
  
  Incorrect Mapping Configuration: The mapping rules defined in the system for user authentication may not be correctly set up, leading to the system trying to map a user to an incorrect or non-existent user.
  Certificate Issues: The digital certificate being used may not match the expected user or may be incorrectly configured.
  User Data Inconsistencies: There may be inconsistencies in user data, such as changes in user IDs or attributes that are not reflected in the mapping rules.
  Multiple User Accounts: If a user has multiple accounts or identities, the system may be confused about which account to map to.
  
  Solution:
  
  Check Mapping Rules: Review the mapping rules configured in the system. Ensure that the rules are correctly set up to map the expected user to the correct identity.
  Verify User Certificates: Check the digital certificates being used for authentication. Ensure that they are valid and correctly associated with the intended user.
  User Data Consistency: Ensure that the user data in the system is consistent. Check for any discrepancies in user IDs, roles, or attributes that may affect the mapping.
  Update User Information: If there have been changes to user accounts or identities, update the relevant information in the system to reflect these changes.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on configuring user mapping and handling certificate issues.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  User Management: Understanding how user management works in SAP, including roles, authorizations, and user profiles, can help in troubleshooting mapping issues.
  SSO Configuration: If using Single Sign-On, ensure that the SSO configuration is correctly set up and that the identity provider is correctly configured to map users.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue related to the SUSR_CERT137 error message.