How To Fix SUI_SUPPORT009 - Checking virus scanner profile &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 009

• Message text: Checking virus scanner profile &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT009 - Checking virus scanner profile &1 ?

  The SAP error message SUI_SUPPORT009 indicates that there is an issue with the virus scanner profile specified in the SAP system. This error typically arises when the system is unable to find or properly configure the virus scanner profile that is required for the secure operation of the SAP system, particularly in relation to file uploads and downloads.
  Cause:
  
  Missing or Incorrect Virus Scanner Profile: The specified virus scanner profile does not exist or is not correctly configured in the SAP system.
  Profile Not Active: The virus scanner profile may not be activated or properly linked to the relevant SAP instance.
  Configuration Issues: There may be issues with the configuration of the virus scanner itself, such as incorrect paths or settings.
  Permissions: The user or the system may not have the necessary permissions to access the virus scanner or its profile.
  
  Solution:
  
  
  Check Virus Scanner Profile:
  
  Go to transaction code SICF and check the configuration of the virus scanner profile.
  Ensure that the profile specified in the error message exists and is correctly configured.
  
  
  
  Activate the Profile:
  
  If the profile is not active, activate it in the SAP system.
  
  
  
  Review Configuration:
  
  Check the configuration settings of the virus scanner in the SAP system. This can usually be done in transaction RZ10 or RZ11 depending on the version of SAP you are using.
  Ensure that the paths to the virus scanner executable and the profile are correct.
  
  
  
  Permissions Check:
  
  Verify that the user and the SAP instance have the necessary permissions to access the virus scanner and its configuration files.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for your specific version to ensure that you are following the correct procedures for configuring the virus scanner.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Virus Scanner Documentation: Review the documentation for the specific virus scanner you are using to ensure compatibility and correct configuration with SAP.
  System Logs: Check the system logs (transaction SM21) for any additional error messages that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the SUI_SUPPORT009 error and ensure that your virus scanner profile is correctly configured and operational within your SAP environment.