How To Fix SUI_SUPPORT001 - Checking ACTIVE Flag in all clients for virus scan on profile &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 001

• Message text: Checking ACTIVE Flag in all clients for virus scan on profile &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT001 - Checking ACTIVE Flag in all clients for virus scan on profile &1 ?

  The SAP error message SUI_SUPPORT001 indicates that there is an issue related to the virus scan configuration in the SAP system. Specifically, it suggests that the system is checking the ACTIVE flag for virus scanning profiles across all clients, and it has encountered a problem.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Inactive Virus Scan Profile: The virus scan profile specified in the error message is not active in one or more clients of the SAP system.
  Configuration Issues: There may be misconfigurations in the virus scan settings or profiles.
  Client-Specific Settings: The virus scan profile might be set up correctly in one client but not in others, leading to inconsistencies.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Virus Scan Profile:
  
  Go to transaction code SUC1 (or SUC2 for client-specific settings) in the SAP GUI.
  Verify that the virus scan profile mentioned in the error message is active in all relevant clients.
  
  
  
  Activate the Profile:
  
  If the profile is inactive, activate it by selecting the profile and choosing the option to activate it.
  
  
  
  Review Configuration:
  
  Ensure that the virus scan settings are correctly configured. This includes checking the settings for the virus scan interface and ensuring that the correct profile is assigned.
  
  
  
  Client-Specific Checks:
  
  If you have multiple clients, ensure that the virus scan profile is consistently configured across all clients. You may need to replicate the settings from one client to another.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to virus scanning for any additional configuration steps or troubleshooting tips.
  
  
  
  System Restart:
  
  In some cases, a system restart may be required for changes to take effect.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SUC1: Virus Scan Profile Maintenance
  SUC2: Client-Specific Virus Scan Profile Maintenance
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to virus scanning issues.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the SUI_SUPPORT001 error and ensure that the virus scan profiles are correctly configured and active across all clients in your SAP system.