How To Fix /STTPEC/INT_MSG305 - Customer data not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /STTPEC/INT_MSG -

• Message number: 305

• Message text: Customer data not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /STTPEC/INT_MSG305 - Customer data not found ?

  The SAP error message /STTPEC/INT_MSG305 Customer data not found typically indicates that the system is unable to locate customer data in the relevant database tables. This can occur in various scenarios, such as during data processing, integration, or when trying to access customer-related information.
  Causes:
  
  Missing Customer Master Data: The customer data may not have been created or may have been deleted from the system.
  Incorrect Customer ID: The customer ID being referenced may be incorrect or misspelled.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM or external databases), there may be synchronization issues leading to missing data.
  Authorization Issues: The user may not have the necessary permissions to access the customer data.
  
  Configuration Issues: There may be configuration problems in the relevant modules that handle customer data.
  
  Solutions:
  
  Verify Customer Data: Check if the customer data exists in the system. You can do this by navigating to the customer master data transaction