How To Fix /STTPEC/INT_MSG305 - Customer data not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /STTPEC/INT_MSG -

• Message number: 305

• Message text: Customer data not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /STTPEC/INT_MSG305 - Customer data not found ?

  The SAP error message /STTPEC/INT_MSG305 Customer data not found typically indicates that the system is unable to locate customer data in the relevant database tables. This can occur in various scenarios, such as during data processing, integration, or when trying to access customer-related information.
  Causes:
  
  Missing Customer Master Data: The customer data may not have been created or may have been deleted from the system.
  Incorrect Customer ID: The customer ID being referenced may be incorrect or misspelled.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM or external databases), there may be synchronization issues leading to missing data.
  Authorization Issues: The user may not have the necessary permissions to access the customer data.
  Configuration Issues: There may be configuration problems in the relevant modules that handle customer data.
  
  Solutions:
  
  Verify Customer Data: Check if the customer data exists in the system. You can do this by navigating to the customer master data transaction (e.g., XD03 for display).
  Check Customer ID: Ensure that the customer ID you are using is correct and exists in the system.
  Data Synchronization: If the system is integrated with other systems, ensure that data synchronization processes are running correctly and that there are no errors in the integration.
  User Authorizations: Verify that the user has the necessary authorizations to access customer data. This can be checked in the user roles and authorizations.
  Consult Configuration: Review the configuration settings related to customer data management in the relevant SAP modules (like SD, CRM, etc.) to ensure everything is set up correctly.
  Check Logs: Look at the application logs or system logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03 (Display Customer), VD03 (Display Customer Sales Area), and BP (Business Partner) if using the Business Partner approach.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches or updates.
  Documentation: Review SAP documentation related to customer master data management for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data setup in your SAP environment.