How To Fix /STMC/CR_MSG796 - Unexpected error; please contact SAP TMC core team

SAP Error Message - Details

• Message type: E = Error

• Message class: /STMC/CR_MSG -

• Message number: 796

• Message text: Unexpected error; please contact SAP TMC core team

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /STMC/CR_MSG796 - Unexpected error; please contact SAP TMC core team ?

  The error message /STMC/CR_MSG796 Unexpected error; please contact SAP TMC core team typically indicates that there is an unexpected issue occurring within the SAP Transportation Management (TM) system. This error is not very descriptive, which can make troubleshooting a bit challenging. Here are some potential causes, solutions, and related information:
  Possible Causes:
  
  System Configuration Issues: There may be misconfigurations in the SAP TM settings or integration points with other SAP modules.
  Data Inconsistencies: Inconsistent or corrupted data in the database can lead to unexpected errors.
  Custom Code or Enhancements: If there are custom developments or enhancements in the TM system, they might be causing conflicts or errors.
  Transport Issues: Problems with transport requests or issues during the transport of changes between systems can lead to unexpected errors.
  System Bugs: There may be bugs in the version of SAP TM you are using, which could lead to unexpected behavior.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction SLG1) for more detailed error messages that could provide insight into the issue.
  Analyze Short Dumps: Use transaction ST22 to check for any short dumps that occurred around the same time as the error. This can provide more context on what went wrong.
  Review Configuration: Ensure that all configurations in SAP TM are set up correctly. This includes checking master data, settings, and integration points.
  Data Consistency Check: Run consistency checks on the relevant data to ensure there are no inconsistencies or corruption.
  Contact SAP Support: If the issue persists and you cannot find a resolution, it is advisable to contact SAP Support. Provide them with the error message, any relevant logs, and details about the actions that led to the error.
  Check for Notes and Patches: Look for any SAP Notes or patches that may address known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Search the SAP Support Portal for any notes related to the error message or the specific transaction you were using when the error occurred.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP TM documentation for any guidance on configuration and troubleshooting.
  
  Conclusion:
  Since the error message is quite generic, it is essential to gather as much information as possible from logs and system behavior to diagnose the issue accurately. If necessary, escalate the issue to SAP support for further assistance.