How To Fix /STMC/CR_MSG104 - Error while retrieving host agent version: '&1 &2 &3 &4'

SAP Error Message - Details

• Message type: E = Error

• Message class: /STMC/CR_MSG -

• Message number: 104

• Message text: Error while retrieving host agent version: '&1 &2 &3 &4'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /STMC/CR_MSG104 - Error while retrieving host agent version: '&1 &2 &3 &4' ?

  The SAP error message /STMC/CR_MSG104 indicates that there is an issue with retrieving the host agent version. This error typically occurs in the context of SAP Landscape Management (LaMa) or when managing SAP systems and their components.
  Cause:
  The error message /STMC/CR_MSG104 Error while retrieving host agent version: '&1 &2 &3 &4' can be caused by several factors, including:
  
  Host Agent Not Running: The SAP Host Agent may not be running on the target host, which prevents the system from retrieving its version.
  Network Issues: There may be network connectivity issues between the SAP system and the host agent.
  Configuration Issues: The configuration of the host agent or the SAP system may be incorrect, leading to communication failures.
  Version Mismatch: There may be a version mismatch between the SAP system and the host agent, which can lead to compatibility issues.
  Permissions Issues: The user or service account may not have the necessary permissions to access the host agent.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Host Agent Status:
  
  Ensure that the SAP Host Agent is running on the target host. You can check this by logging into the host and using the command:
  sapcontrol -nr <instance_number> -function GetProcessList
  
  If the host agent is not running, start it using the appropriate command.
  
  
  
  Verify Network Connectivity:
  
  Check the network connection between the SAP system and the host agent. Ensure that there are no firewalls or network policies blocking the communication.
  
  
  
  Review Configuration:
  
  Verify the configuration settings for the host agent and ensure that they are correct. Check the sapconf settings and ensure that the host agent is properly configured to communicate with the SAP system.
  
  
  
  Check Version Compatibility:
  
  Ensure that the versions of the SAP system and the host agent are compatible. If there is a version mismatch, consider upgrading or downgrading the host agent or the SAP system as necessary.
  
  
  
  Permissions Check:
  
  Ensure that the user or service account has the necessary permissions to access the host agent. Check the user roles and authorizations in the SAP system.
  
  
  
  Logs and Traces:
  
  Check the logs for the host agent and the SAP system for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Restart Services:
  
  If the above steps do not resolve the issue, consider restarting the SAP Host Agent and the SAP system services.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for Host Agent and SAP Landscape Management for more detailed information on configuration and troubleshooting.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the error related to retrieving the host agent version.