How To Fix ST721 - Error occurred in transfer of HTML file to the info repository

SAP Error Message - Details

• Message type: E = Error

• Message class: ST - Terminology Database

• Message number: 721

• Message text: Error occurred in transfer of HTML file to the info repository

What causes this issue?

An error occurred during transfer of the HTML file to the Knowledge
Provider. There are a number of possible reasons for the error,
including:
The Knowledge Provider system is not available at this time.
The system settings are incorrect.
An error occurred during the file transfer protocol (FTP) creation.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The HTML version of the glossary entry is not available in the
Knowledge Warehouse (KW), or the existing version is not current.
The SAP System noted the glossary entry for a later transfer attempt.

How to fix this error?

Check the next day whether the transfer took place or not.

Procedure for System Administrators

If the transfer did not take place, inform SAPterm system support by
creating a CSS/SAPNet message using component BC-DOC-TER.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ST721 - Error occurred in transfer of HTML file to the info repository ?

  The SAP error message ST721 indicates that there was an issue during the transfer of an HTML file to the Info Repository. This error can occur for various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the Info Repository.
  Authorization Issues: The user may not have the necessary permissions to transfer files to the Info Repository.
  File Path Issues: The specified path for the HTML file may be incorrect or inaccessible.
  File Format Issues: The HTML file may not be in the expected format or may be corrupted.
  System Configuration: There may be configuration issues in the SAP system or the Info Repository settings.
  Disk Space: The target system may not have enough disk space to accommodate the file being transferred.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the Info Repository.
  Verify User Authorizations: Check the user roles and permissions to ensure that the user has the necessary rights to perform the transfer.
  Validate File Path: Confirm that the file path specified for the HTML file is correct and that the file exists at that location.
  Inspect File Format: Open the HTML file to ensure it is not corrupted and is in the correct format.
  Review System Configuration: Check the configuration settings for both the SAP system and the Info Repository to ensure they are set up correctly.
  Check Disk Space: Verify that there is sufficient disk space on the target system to accommodate the file being transferred.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like ST22 (Dump Analysis) or SM21 (System Log) to check for any related errors or dumps that could provide more context.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Logs: Review the application logs for any additional error messages or warnings that could help identify the root cause of the issue.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken to resolve it.