How To Fix ST311 - Entries are incomplete

SAP Error Message - Details

• Message type: E = Error

• Message class: ST - Terminology Database

• Message number: 311

• Message text: Entries are incomplete

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ST311 - Entries are incomplete ?

  The SAP error message ST311 "Entries are incomplete" typically occurs in the context of the SAP system's monitoring and performance analysis tools, particularly when dealing with transaction ST03N (Workload Analysis) or ST04 (Database Performance Analysis). This error indicates that there are missing or incomplete entries in the performance data that the system is trying to analyze.
  Causes:
  
  Incomplete Data Collection: The performance data may not have been fully collected or recorded due to system issues, such as a failure in the data collection process.
  Configuration Issues: There may be misconfigurations in the monitoring settings or in the background jobs responsible for data collection.
  Database Issues: Problems with the database, such as connectivity issues or corruption, can lead to incomplete entries.
  System Load: High system load or resource constraints can prevent the proper collection of performance data.
  Retention Period: The data retention settings may have led to the deletion of older entries that are still needed for analysis.
  
  Solutions:
  
  Check Data Collection Jobs: Ensure that the background jobs responsible for data collection (like the SAP workload collector) are running correctly. You can check transaction SM37 for job logs and statuses.
  Review Configuration Settings: Verify the configuration settings for performance monitoring in transaction RZ20 or RZ21. Ensure that the necessary metrics are being collected.
  Database Health Check: Perform a health check on the database to ensure it is functioning correctly. Look for any errors in the database logs.
  Increase System Resources: If the system is under heavy load, consider increasing the resources (CPU, memory) or optimizing the workload to ensure that data collection can occur without interruptions.
  Adjust Retention Settings: Review and adjust the data retention settings in the system to ensure that necessary data is not prematurely deleted.
  Reinitialize Data Collection: If the issue persists, you may need to reinitialize the data collection process. This can involve stopping and restarting the relevant background jobs or even resetting certain performance metrics.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ST03N (Workload Analysis), ST04 (Database Performance), SM37 (Job Monitoring), and RZ20/RZ21 (Monitoring Configuration).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs (transaction SM21) for any related errors or warnings that could provide more context on the issue.
  Performance Tuning: Consider engaging in performance tuning activities if the system frequently encounters issues with data collection or performance analysis.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with SAP support or your internal SAP Basis team for further assistance.