How To Fix SSFCOMPOSER023 - Error occurred while sending mail SO_OBJECT_SEND, return code &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: SSFCOMPOSER - Smart Forms: Composer Messages

• Message number: 023

• Message text: Error occurred while sending mail SO_OBJECT_SEND, return code &1.

What causes this issue?

An error occurred while a document designed as mail output was
transferred to SAPoffice (function SO_OBJECT_SEND).

System Response

Mail processing was terminated.

How to fix this error?

The return code refers to the cause of the error in SO_OBJECT_SEND.
Check the parameters of the SAPscript call from within the application
(MAIL sender, MAIL recipient, application object ID) and the
configuration of mail processing within SAPoffice.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SSFCOMPOSER023 - Error occurred while sending mail SO_OBJECT_SEND, return code &1. ?

  The SAP error message SSFCOMPOSER023 indicates that there was an issue while attempting to send an email using the function module SO_OBJECT_SEND. The return code &1 provides additional information about the specific error encountered during the email sending process.
  Possible Causes:
  
  Incorrect Email Configuration: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) where the SMTP settings are defined.
  Missing or Incorrect Recipient Address: The email address specified may be invalid or not formatted correctly.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the mail server.
  Mail Server Issues: The mail server itself may be down or misconfigured.
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  Return Code Interpretation: The return code &1 can provide specific details about the error. Common return codes include:
  
  1: Mail server not reachable.
  2: Invalid recipient address.
  3: Mail server authentication failed.
  
  
  
  Solutions:
  
  
  Check SAPconnect Configuration:
  
  Go to transaction SCOT and verify the SMTP settings.
  Ensure that the mail server is correctly configured and reachable from the SAP system.
  
  
  
  Validate Recipient Email Address:
  
  Check the email address being used in the function call to ensure it is valid and correctly formatted.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the mail server is reachable from the SAP application server.
  
  
  
  Review Mail Server Logs:
  
  If you have access to the mail server logs, check for any errors or issues that might indicate why the email could not be sent.
  
  
  
  Check User Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This can be checked in transaction SU01.
  
  
  
  Analyze the Return Code:
  
  Look up the specific return code provided in the error message to get more context on the issue. This can help in pinpointing the exact cause.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant notes or updates related to the error message or the function module SO_OBJECT_SEND.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect configuration.
  SOST: To view the status of sent emails.
  SU01: User maintenance to check authorizations.
  
  
  
  Function Module: SO_OBJECT_SEND is used for sending emails in SAP. Understanding its parameters and return codes can help in troubleshooting.
  
  
  SAP Notes: Always check for the latest SAP Notes related to email sending issues, as they may provide patches or additional troubleshooting steps.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the SSFCOMPOSER023 error in your SAP system.