How To Fix SSFCOMPOSER022 - Error occurred while sending fax SO_OBJECT_SEND, return code &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: SSFCOMPOSER - Smart Forms: Composer Messages

• Message number: 022

• Message text: Error occurred while sending fax SO_OBJECT_SEND, return code &1.

What causes this issue?

An error occurred while a document designed for output on a fax device
was transferred to SAPoffice (function SO_OBJECT_SEND).

System Response

Fax processing was terminated.

How to fix this error?

The return code refers to the cause of the error in SO_OBJECT_SEND.
Check the parameters of the SAPscript call from within the application
(fax/telephone number, country key) and the configuration of fax
processing within SAPoffice.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SSFCOMPOSER022 - Error occurred while sending fax SO_OBJECT_SEND, return code &1. ?

  The SAP error message SSFCOMPOSER022 indicates that there was an issue while attempting to send a fax using the function module SO_OBJECT_SEND. The return code provided in the error message can give more insight into the specific issue encountered.
  Possible Causes:
  
  Configuration Issues: The fax sending configuration in SAP may not be set up correctly. This includes settings related to the fax server, communication methods, or the output device.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the fax server.
  Invalid Fax Number: The fax number being used may be invalid or incorrectly formatted.
  Authorization Issues: The user may not have the necessary authorizations to send faxes.
  System Errors: There could be underlying system errors or issues with the SAP spool or output management.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for fax sending in transaction SPAD (Spool Administration). Ensure that the output device for fax is correctly configured.
  Check the settings for the fax server in transaction SOST (SAPconnect Send Overview) to ensure that the connection to the fax server is properly established.
  
  
  
  Review Return Code:
  
  Analyze the return code provided in the error message. Different return codes can indicate different issues. For example, a return code of 1 might indicate a general error, while other codes may provide more specific information.
  
  
  
  Validate Fax Number:
  
  Ensure that the fax number being sent is valid and correctly formatted. Check for any leading zeros or country codes that may be required.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to send faxes. This can be checked in transaction SU01 (User Maintenance).
  
  
  
  Network Connectivity:
  
  Test the network connection to the fax server. Ensure that the server is reachable from the SAP system.
  
  
  
  Review Logs:
  
  Check the application logs for any additional error messages or details that can provide more context about the failure. You can use transaction SLG1 to view application logs.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SOST: SAPconnect Send Overview
  SU01: User Maintenance
  SLG1: Application Log
  
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring SAPconnect and sending faxes.
  
  
  By following these steps, you should be able to diagnose and resolve the SSFCOMPOSER022 error in your SAP system.