How To Fix /SSB/CORE620 - Fetching job status for Story &1 failed due to HTTP error

SAP Error Message - Details

• Message type: E = Error

• Message class: /SSB/CORE -

• Message number: 620

• Message text: Fetching job status for Story &1 failed due to HTTP error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SSB/CORE620 - Fetching job status for Story &1 failed due to HTTP error ?

  The SAP error message /SSB/CORE620 Fetching job status for Story &1 failed due to HTTP error typically indicates that there was an issue when the system attempted to retrieve the status of a job related to a story in SAP Analytics Cloud (SAC) or SAP BusinessObjects. This error can arise due to various reasons, including network issues, server configuration problems, or issues with the job itself.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the server hosting the job.
  Server Configuration: The server may not be properly configured to handle requests, or there may be issues with the web services.
  Job Failure: The job associated with the story may have failed, leading to an inability to fetch its status.
  Timeouts: The request to fetch the job status may have timed out due to long processing times.
  Authorization Issues: The user may not have the necessary permissions to access the job status.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the job server.
  Review Server Logs: Check the server logs for any errors or warnings that could provide more context about the HTTP error.
  Verify Job Status: Manually check the status of the job in the job management interface to see if it has failed or is still running.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the job execution.
  Check User Permissions: Ensure that the user has the necessary permissions to access the job and its status.
  Restart Services: If the issue persists, consider restarting the relevant services or the server to clear any temporary issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Refer to the official SAP documentation for troubleshooting job-related issues in SAP Analytics Cloud or SAP BusinessObjects.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and found solutions.
  
  If the problem continues after trying the above solutions, it may be beneficial to contact SAP support for further assistance.