How To Fix /SSB/CORE327 - Cannot activate the evaluation; existing tiles are available

SAP Error Message - Details

• Message type: E = Error

• Message class: /SSB/CORE -

• Message number: 327

• Message text: Cannot activate the evaluation; existing tiles are available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SSB/CORE327 - Cannot activate the evaluation; existing tiles are available ?

  The SAP error message /SSB/CORE327 indicates that there is an issue with activating an evaluation in the SAP BusinessObjects (BO) or SAP Analytics Cloud (SAC) environment. The specific message "Cannot activate the evaluation; existing tiles are available" suggests that there are existing tiles or instances of the evaluation that are preventing the activation of a new or modified evaluation.
  Cause:
  
  Existing Tiles: The error typically occurs when there are already existing tiles or instances of the evaluation that are currently active or in use. This can happen if the evaluation is being referenced in dashboards, reports, or other analytical applications.
  Locking Mechanism: The system may have a locking mechanism that prevents changes to an evaluation while it is being used or referenced elsewhere.
  Configuration Issues: There may be configuration issues or inconsistencies in the evaluation setup that need to be addressed.
  
  Solution:
  
  Check Existing Tiles: Review the existing tiles or instances of the evaluation. Identify if they are currently in use or if they can be deactivated or deleted.
  Deactivate or Remove Tiles: If possible, deactivate or remove the existing tiles that are causing the conflict. This may involve going into the relevant dashboards or reports and removing the references to the evaluation.
  Refresh the System: Sometimes, simply refreshing the system or logging out and back in can resolve temporary locking issues.
  Check for Dependencies: Ensure that there are no dependencies or references to the evaluation in other components of the system that might be causing the issue.
  Consult Documentation: Refer to the SAP documentation or support resources for specific guidance on handling this error in your version of SAP.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide insights specific to your system configuration and version.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  User Permissions: Ensure that you have the necessary permissions to activate evaluations and manage tiles within the SAP environment.
  
  By following these steps, you should be able to resolve the error and successfully activate the evaluation.