How To Fix SS116 - Prefix is in customer name range. Use a different prefix

SAP Error Message - Details

• Message type: E = Error

• Message class: SS - Integration IMG - function model - SAP analyzer

• Message number: 116

• Message text: Prefix is in customer name range. Use a different prefix

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SS116 - Prefix is in customer name range. Use a different prefix ?

  The SAP error message SS116, which states "Prefix is in customer name range. Use a different prefix," typically occurs when you are trying to create a new customer account or master data in SAP, and the prefix you are using for the customer number is already assigned to an existing customer or falls within a range that is reserved for customer names.
  Cause:
  
  Prefix Conflict: The prefix you are trying to use for the new customer number is already in use or is reserved for existing customer records.
  Configuration Settings: The system may have specific configurations that define which prefixes are allowed for customer accounts, and your chosen prefix may not comply with these settings.
  
  Solution:
  
  Choose a Different Prefix: The simplest solution is to select a different prefix that is not currently in use. You can check the existing customer records to find an available prefix.
  Check Configuration: If you have access to the configuration settings, you can review the customer number ranges and prefixes defined in the system. This can usually be done by navigating to the relevant configuration settings in the SAP system (e.g., using transaction codes like OBD2 for customer account groups).
  Consult with Your SAP Administrator: If you are unsure about which prefixes are available or how to change them, consult with your SAP administrator or the person responsible for maintaining the customer master data in your organization. They can provide guidance on the appropriate prefixes to use.
  
  Related Information:
  
  Customer Master Data: Understanding how customer master data is structured in SAP can help you avoid conflicts. Customer accounts are often categorized by account groups, which may have specific number ranges and prefixes.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  
  
  Documentation: Refer to SAP documentation or help resources for more information on customer master data management and number range configuration.
  
  By following these steps, you should be able to resolve the SS116 error and successfully create or modify customer records in SAP.