How To Fix SRT_WSP2438 - Error while retrieving user account with name '&1' and type '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_WSP2 - Messages for SRT WSP

• Message number: 438

• Message text: Error while retrieving user account with name '&1' and type '&2'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_WSP2438 - Error while retrieving user account with name '&1' and type '&2' ?

  The SAP error message SRT_WSP2438 indicates that there was an issue while trying to retrieve a user account with a specified name and type. This error typically occurs in the context of web service communication, particularly when using SAP's web service runtime (WS-RM) framework.
  Cause:
  The error can be caused by several factors, including:
  
  Invalid User Account: The user account specified in the error message may not exist or may be incorrectly specified.
  Authorization Issues: The user or service trying to access the account may not have the necessary permissions to retrieve the user account information.
  Configuration Issues: There may be misconfigurations in the web service settings or user management settings in the SAP system.
  Network Issues: If the user account is being retrieved from an external system, network connectivity issues could prevent access.
  Service Endpoint Issues: The web service endpoint may not be correctly configured or may be down.
  
  Solution:
  To resolve the SRT_WSP2438 error, you can take the following steps:
  
  
  Verify User Account:
  
  Check if the user account specified in the error message exists in the system.
  Ensure that the account name and type are correctly specified.
  
  
  
  Check Authorizations:
  
  Ensure that the user or service has the necessary authorizations to access the user account information.
  Review the roles and authorizations assigned to the user.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the web service and user management in the SAP system.
  Ensure that the web service is correctly configured to access user accounts.
  
  
  
  Network Connectivity:
  
  If the user account is being retrieved from an external system, check the network connectivity and ensure that the external system is reachable.
  
  
  
  Check Service Endpoints:
  
  Verify that the web service endpoint is correctly configured and operational.
  Test the endpoint to ensure it is responding as expected.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for more detailed error messages that may provide additional context for the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the specific version of SAP you are using for any known issues or additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Web Service Configuration: Familiarize yourself with the configuration of web services in SAP, including the use of SOAMANAGER for managing web service settings.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.