How To Fix SRT_WSP397 - Error occurred that cannot be handled

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_WSP - Messages for SRT WSP

• Message number: 397

• Message text: Error occurred that cannot be handled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_WSP397 - Error occurred that cannot be handled ?

  The SAP error message SRT_WSP397 indicates that an error occurred in the SAP Web Services framework that cannot be handled. This error typically arises in scenarios involving web service calls, particularly when there are issues with the service configuration, communication, or data processing.
  Possible Causes:
  
  Service Configuration Issues: The web service may not be properly configured in the SAP system. This includes incorrect endpoint URLs, authentication issues, or missing service definitions.
  Network Issues: Problems with network connectivity can lead to this error, especially if the service is hosted externally.
  Data Format Issues: If the data being sent or received does not conform to the expected format (e.g., XML schema violations), it can trigger this error.
  Timeouts: If the web service call takes too long to respond, it may result in a timeout error.
  Authorization Issues: The user or service account may not have the necessary permissions to access the web service.
  Service Unavailability: The target web service may be down or experiencing issues.
  
  Solutions:
  
  
  Check Service Configuration:
  
  Verify the endpoint URL and ensure it is correct.
  Check the service definition in the SAP system to ensure it is properly set up.
  Ensure that the authentication method (e.g., Basic Auth, OAuth) is correctly configured.
  
  
  
  Network Connectivity:
  
  Test the network connection to the web service endpoint.
  Use tools like ping or telnet to check connectivity.
  
  
  
  Review Data Formats:
  
  Validate the XML or JSON data being sent to ensure it adheres to the expected schema.
  Use tools like XML validators to check for well-formedness.
  
  
  
  Increase Timeout Settings:
  
  If timeouts are suspected, consider increasing the timeout settings in the web service configuration.
  
  
  
  Check User Permissions:
  
  Ensure that the user or service account has the necessary permissions to access the web service.
  
  
  
  Monitor Service Availability:
  
  Check the status of the target web service to ensure it is operational.
  If the service is external, consult the service provider for any known issues.
  
  
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SOAMANAGER to manage web service configurations and monitor service calls.
  Logs and Traces: Check the application logs (transaction SLG1) and the web service traces (transaction SRT_UTIL) for more detailed error messages that can provide insights into the root cause.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the SRT_WSP397 error.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages for better diagnosis.