How To Fix SRT_MONITORING011 - Caller program &1 is locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_MONITORING - Message Class for SOAP Runtime Monitoring

• Message number: 011

• Message text: Caller program &1 is locked by user &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_MONITORING011 - Caller program &1 is locked by user &2 ?

  The SAP error message SRT_MONITORING011 indicates that a particular program or transaction is locked by a user, which prevents other users from accessing or executing that program. This is often related to the SAP Gateway and the use of web services or remote function calls (RFC).
  Cause:
  
  User Locking: The program is currently being executed or accessed by another user, which causes a lock. This can happen if a user is in the middle of a transaction and has not completed it.
  Long-Running Transactions: If a transaction takes a long time to complete, it can hold the lock for an extended period, causing other users to receive this error.
  Deadlocks: In some cases, a deadlock situation may occur where two or more processes are waiting for each other to release locks.
  System Configuration: Certain configurations in the SAP system may lead to more frequent locking issues, especially in high-traffic environments.
  
  Solution:
  
  Identify the Lock: Use transaction SM12 to check for locks. You can see which user is holding the lock and which program is locked.
  Release the Lock: If the lock is no longer needed (for example, if the user has logged off or the transaction is stuck), you can manually delete the lock entry in SM12. However, be cautious when doing this, as it may lead to data inconsistency if the user is still working on the transaction.
  Communicate with the User: If possible, contact the user who is holding the lock to determine if they can complete or cancel their transaction.
  Optimize Transactions: Review the transactions that are frequently causing locks and see if there are ways to optimize them to reduce the time they hold locks.
  Monitor System Performance: Regularly monitor system performance and locking behavior to identify patterns that may indicate underlying issues.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or warnings.
  ST22: To analyze dumps that may provide insight into issues causing locks.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to locking behavior in your version of SAP.
  Performance Tuning: Consider performance tuning of the database and application to minimize locking issues.
  
  By following these steps, you should be able to resolve the locking issue indicated by the error message SRT_MONITORING011.