How To Fix SRT_MONI_STEPS028 - SOAP Runtime error in post-XMS protocol for sender address

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_MONI_STEPS - Message Class for SOAP Runtime Steps

• Message number: 028

• Message text: SOAP Runtime error in post-XMS protocol for sender address

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_MONI_STEPS028 - SOAP Runtime error in post-XMS protocol for sender address ?

  The SAP error message SRT_MONI_STEPS028 indicates a SOAP runtime error related to the post-XMS (XML Messaging Service) protocol for the sender address. This error typically occurs in scenarios involving web services and can be caused by various issues. Below are some common causes, potential solutions, and related information to help you troubleshoot the error.
  Causes:
  
  Incorrect Configuration: The sender address or endpoint may not be configured correctly in the SAP system.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the intended endpoint.
  Authentication Issues: If the web service requires authentication, incorrect credentials or missing authentication tokens can lead to this error.
  Service Unavailability: The target web service may be down or not reachable.
  Data Format Issues: The data being sent may not conform to the expected format, leading to parsing errors.
  Timeouts: The request may be timing out due to long processing times on the server side.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration of the sender address in the SAP system. Ensure that the endpoint URL is correct and accessible.
  Check the settings in the Integration Directory (if using SAP PI/PO) or the relevant configuration in SAP Cloud Platform Integration.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the target service is reachable from the SAP server.
  If applicable, use SOAP UI or Postman to test the web service independently of SAP.
  
  
  
  Review Authentication:
  
  Ensure that any required authentication credentials (username, password, tokens) are correctly configured.
  Check if the authentication method (Basic Auth, OAuth, etc.) is supported and correctly implemented.
  
  
  
  Check Service Status:
  
  Confirm that the target web service is up and running. You may need to contact the service provider if it is an external service.
  
  
  
  Validate Data:
  
  Review the data being sent in the SOAP request. Ensure it adheres to the expected schema and format.
  Use tools to validate the XML structure if necessary.
  
  
  
  Increase Timeout Settings:
  
  If timeouts are suspected, consider increasing the timeout settings in the SAP system for the web service call.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SRT Monitoring: Use the SRT monitoring tools in SAP (transaction code SRT_MONI) to get more detailed logs and insights into the error.
  Web Service Logs: Review logs on both the SAP side and the target web service side to identify any discrepancies or errors.
  
  By following these steps, you should be able to identify the root cause of the SRT_MONI_STEPS028 error and implement a suitable solution. If the issue persists, consider reaching out to SAP support for further assistance.