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How To Fix SRT_LOG014 - User Account '&1' deactivated


SAP Error Message - Details

  • Message type: E = Error

  • Message class: SRT_LOG - The new configuration log message class for SOAP Runtime

  • Message number: 014

  • Message text: User Account '&1' deactivated

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message SRT_LOG014 - User Account '&1' deactivated ?

    The SAP error message SRT_LOG014 indicates that a user account has been deactivated. This typically occurs in the context of SAP's web services or integration scenarios, where a user account is required for authentication and authorization.

    Cause:

    The error message is triggered when:

    • The user account specified (represented by &1 in the error message) has been deactivated in the SAP system.
    • This can happen due to various reasons, such as:
      • Manual deactivation by an administrator.
      • The user account being locked due to multiple failed login attempts.
      • The user account being set to inactive due to organizational policies or changes.

    Solution:

    To resolve the issue, you can take the following steps:

    1. Check User Status:

      • Use transaction code SU01 to check the status of the user account.
      • Enter the username and check if the account is marked as inactive or locked.
    2. Reactivate the User Account:

      • If the account is inactive, you can reactivate it by:
        • Selecting the "User" tab and changing the status to active.
        • Ensuring that the user has the necessary authorizations.
    3. Unlock the User Account:

      • If the account is locked, you can unlock it by:
        • Going to the "Logon Data" tab in SU01 and clicking on the "Unlock" button.
    4. Review User Authorizations:

      • Ensure that the user has the appropriate roles and authorizations to perform the required actions.
    5. Check for Organizational Policies:

      • If the account was deactivated due to organizational policies, consult with your SAP security team or administrator to understand the reason and ensure compliance.
    6. Test the User Account:

      • After reactivating or unlocking the account, test the user login to ensure that the issue is resolved.

    Related Information:

    • Transaction Codes:

      • SU01: User Maintenance
      • SU10: Mass User Maintenance (if you need to manage multiple users)
    • User Management Best Practices:

      • Regularly review user accounts and their statuses.
      • Implement a process for managing user access, especially for accounts that are no longer in use.
      • Ensure that users are informed about their account status and any changes.
    • Documentation:

      • Refer to SAP Help documentation for more details on user management and authorization concepts.

    By following these steps, you should be able to resolve the SRT_LOG014 error and reactivate the user account as needed.

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