How To Fix SRT_CORE268 - System Error

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 268

• Message text: System Error

What causes this issue?

A system error happened during the processing of this message.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If the Web Service Runtime can catch the system error an entry with
detail information will be written in the Web Service Error Log
(transaction SRT_UTIL) and some exception information will also be
written in the message persistency. Just mark the message entry and
click "Error Log" to display the error log entry or double-click the
message entry to see the exception information and also the message
payload in the message persistency.
If there is no error log entry exists in this situation, click "Queue
Status" to run the bgRFC Monitor for getting more information. In some
cases, there is an ABAP Runtime Error (short dump) happened. To check
whether a short dump exists, mark this entry and click "Select Runtime
Error".
In case you can't solve this problem by yourself, click "Download as
XML" to download the error information and contact SAP support.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE268 - System Error ?

  The SAP error message SRT_CORE268 typically indicates a system error related to the SAP Process Integration (PI) or SAP Process Orchestration (PO) environment. This error can occur due to various reasons, including configuration issues, connectivity problems, or issues with the underlying infrastructure.
  Cause:
  
  Configuration Issues: Incorrect settings in the integration scenario, such as incorrect endpoint URLs, authentication problems, or misconfigured communication channels.
  Network Issues: Problems with network connectivity between the SAP system and the external systems it is trying to communicate with.
  Service Unavailability: The target service might be down or not reachable.
  Resource Limitations: Insufficient system resources (like memory or CPU) can lead to unexpected behavior.
  Version Compatibility: Incompatibility between different versions of SAP components or third-party services.
  
  Solution:
  
  Check Configuration: Review the configuration settings in the Integration Directory and ensure that all endpoints, communication channels, and mappings are correctly set up.
  Network Connectivity: Verify that the network connection between the SAP system and the external service is stable and that there are no firewall or proxy issues blocking the communication.
  Service Availability: Ensure that the target service is up and running. You can test the service independently to confirm its availability.
  Monitor System Resources: Check the system logs and monitor resource usage to ensure that the SAP system has enough memory and CPU available.
  Review Logs: Look at the SAP application logs (transaction SLG1) and the PI/PO logs for more detailed error messages that can provide additional context.
  Update Components: Ensure that all relevant SAP components are up to date and compatible with each other. This may involve applying patches or updates.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for PI/PO for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages for better diagnosis.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the SRT_CORE268 error in your SAP environment.