How To Fix SRT_CORE213 - Message processed but belonging queue unit still existent

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 213

• Message text: Message processed but belonging queue unit still existent

What causes this issue?

This message is in an inconsistent state and it is not clear whether it
is already delivered.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Following steps are necessary to cancel inconsistent messages:
Check the message payload by double-clicking the message entry.
Based on the payload contact the responsible Web Service application and
ask for checking whether you can cancel this message.
To cancel one or more messages just mark the according entries and click
"Cancel Messages".

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE213 - Message processed but belonging queue unit still existent ?

  The SAP error message SRT_CORE213 indicates that a message has been processed, but the corresponding queue unit still exists in the system. This typically occurs in the context of SAP's integration technologies, such as SAP Process Integration (PI) or SAP Process Orchestration (PO), where messages are sent and received between different systems.
  Cause:
  The error can be caused by several factors, including:
  
  Message Processing Issues: The message may have been processed successfully, but the system did not clean up the associated queue unit due to a failure in the cleanup process.
  System Configuration: Incorrect configuration of the messaging system or the integration scenario can lead to lingering queue units.
  Network Issues: Temporary network issues or timeouts during message processing can prevent the proper cleanup of queue units.
  Database Locking: If there are database locks or other transactional issues, the cleanup process may not be able to complete.
  
  Solution:
  To resolve the SRT_CORE213 error, you can take the following steps:
  
  Check the Queue Unit: Use transaction SRT_MONI (or the relevant monitoring tool) to check the status of the queue unit. Ensure that the message has been processed correctly.
  Manual Cleanup: If the queue unit is still present and not needed, you may need to manually delete it. This can often be done through the same monitoring tool or by using specific transaction codes related to message processing.
  Review Logs: Check the application logs (transaction SLG1) for any related error messages or warnings that could provide more context on why the cleanup did not occur.
  Configuration Review: Review the configuration settings for your integration scenario to ensure that they are set up correctly. This includes checking the communication channels, receiver agreements, and any relevant settings in the Integration Directory.
  System Performance: Ensure that the system is performing optimally. High load or performance issues can sometimes lead to message processing delays or failures.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SRT_MONI for monitoring, SLG1 for logs, and SXMB_MONI for message monitoring in PI/PO.
  Documentation: Review SAP documentation on message processing and error handling in SAP PI/PO for best practices and troubleshooting guidelines.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.