How To Fix SRT_CORE143 - System error during SOAP processing

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 143

• Message text: System error during SOAP processing

What causes this issue?

A system error happened during the processing of a Web Service.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Collect all information specified in the error context and check how you
can reproduce this problem and contact your SAP Support.
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Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE143 - System error during SOAP processing ?

  The SAP error message SRT_CORE143 indicates a system error that occurs during the processing of SOAP messages in the SAP system. This error is typically related to issues in the SAP Web Services framework, particularly when handling SOAP requests or responses.
  Causes of SRT_CORE143
  
  
  Configuration Issues: Incorrect configuration of the web service or the service consumer can lead to this error. This includes issues with the service endpoint, security settings, or message formats.
  
  
  Network Problems: Connectivity issues between the SAP system and the external service can cause SOAP processing errors. This includes firewall settings, proxy configurations, or DNS resolution problems.
  
  
  Data Format Issues: If the SOAP message does not conform to the expected format or contains invalid data, it can trigger this error.
  
  
  Service Availability: The external service being called may be down or not reachable, leading to a failure in processing the SOAP request.
  
  
  Authorization Issues: Lack of proper authorization or authentication credentials can prevent the SAP system from successfully calling the web service.
  
  
  System Resource Limitations: Insufficient system resources (like memory or CPU) can lead to processing failures.
  
  
  Solutions for SRT_CORE143
  
  
  Check Configuration: Review the configuration settings for the web service in the SAP system. Ensure that the endpoint URL, security settings, and message formats are correctly set up.
  
  
  Network Diagnostics: Verify network connectivity to the external service. Use tools like ping, traceroute, or telnet to check if the service is reachable from the SAP system.
  
  
  Validate SOAP Messages: Use tools like SOAP UI or Postman to test the SOAP messages being sent and received. Ensure that they conform to the expected schema and contain valid data.
  
  
  Service Availability: Check the status of the external service. If it is down, you may need to wait until it is back online or contact the service provider.
  
  
  Authorization Checks: Ensure that the necessary credentials are provided and that the user has the required permissions to access the web service.
  
  
  Monitor System Resources: Check the SAP system's resource usage. If resources are low, consider optimizing the system or increasing the available resources.
  
  
  Review Logs: Check the SAP application logs (transaction SLG1) and the SOAP communication logs (transaction SRT_UTIL) for more detailed error messages that can provide additional context.
  
  
  Update SAP Notes: Check for any relevant SAP Notes that may address known issues related to SOAP processing and apply any necessary patches or updates.
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for the Web Services framework for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages for better diagnosis.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the SRT_CORE143 error in your SAP system.