How To Fix SRT_CORE122 - Internal Server Error

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 122

• Message text: Internal Server Error

What causes this issue?

The target system encountered an unexpected condition which prevented it
from fulfilling the Web Service call.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the error context to see whether the target system has sent more
details about this problem situation.
In general, you have to look at the error or log protocol of the target
system or contact the Web Service administrators of the target system to
clarify whether this is a problem within the Web Service provider or it
is caused by some invalid data sent by the Web Service consumer.
How To Save Error Entries
If you want to save one or more error entries (displaying in detail and
not summary mode) to your computer for sending it later to your
collegues or to SAP Support, just do the following:
Mark one or more error entries you want to download
Click "Download as XML".
Confirm the pop-up for saving.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE122 - Internal Server Error ?

  The SAP error message SRT_CORE122: Internal Server Error typically indicates that there is an issue with the SAP system's ability to process a request, often related to the SAP Process Integration (PI) or SAP Process Orchestration (PO) components. This error can arise from various underlying causes, including configuration issues, network problems, or issues with the web service being called.
  Possible Causes:
  
  
  Configuration Issues: Incorrect settings in the SAP PI/PO configuration can lead to this error. This includes incorrect endpoint URLs, authentication issues, or misconfigured service interfaces.
  
  
  Network Problems: Connectivity issues between the SAP system and the external service or between different components of the SAP landscape can trigger this error.
  
  
  Service Availability: The external service being called may be down or not responding, leading to an internal server error.
  
  
  Data Issues: Invalid or unexpected data being sent in the request can cause the processing to fail.
  
  
  Timeouts: Long-running processes that exceed timeout settings can also result in this error.
  
  
  System Resource Issues: Insufficient memory or CPU resources on the server can lead to processing failures.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings in the SAP PI/PO system. Ensure that all endpoints, authentication methods, and service interfaces are correctly set up.
  
  
  Monitor Network Connectivity: Use network monitoring tools to check the connectivity between the SAP system and the external services. Ensure that firewalls or proxies are not blocking the requests.
  
  
  Service Health Check: Verify that the external service is up and running. You can do this by trying to access the service directly through a browser or a tool like Postman.
  
  
  Review Logs: Check the SAP application logs (transaction SLG1) and the PI/PO logs for more detailed error messages that can provide insights into what went wrong.
  
  
  Data Validation: Ensure that the data being sent in the request is valid and conforms to the expected format. You may need to implement additional validation checks.
  
  
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the relevant configuration.
  
  
  Resource Monitoring: Monitor the server resources (CPU, memory) to ensure that the system is not under heavy load. If necessary, consider scaling up the resources.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for PI/PO for detailed configuration and troubleshooting guides.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists and you have a support contract, consider reaching out to SAP Support for assistance.
  
  By systematically checking these areas, you should be able to identify and resolve the cause of the SRT_CORE122 error.