How To Fix SRT_CORE060 - An information item was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 060

• Message text: An information item was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE060 - An information item was not found ?

  The SAP error message SRT_CORE060 ("An information item was not found") typically occurs in the context of SAP Process Integration (PI) or SAP Process Orchestration (PO) when the system is unable to locate a specific information item that is required for processing a request. This can happen in various scenarios, such as when dealing with web services, integration scenarios, or when accessing certain configuration settings.
  Causes:
  
  Missing Configuration: The required configuration for the service or integration scenario may not be set up correctly or is missing.
  Incorrect Service URL: The URL being called may be incorrect or not properly defined in the system.
  Service Not Deployed: The web service or integration flow may not be deployed or activated in the SAP system.
  Authorization Issues: The user or service account may not have the necessary permissions to access the required information.
  Data Not Found: The specific data or object that the system is trying to access may not exist in the database.
  
  Solutions:
  
  Check Configuration: Verify that all necessary configurations for the service or integration scenario are correctly set up in the Integration Directory or the relevant configuration area.
  Validate Service URL: Ensure that the URL being used to call the service is correct and points to the right endpoint.
  Deploy/Activate Services: If the service or integration flow is not deployed, deploy it in the Integration Builder or relevant tool.
  Review Authorizations: Check the user roles and authorizations to ensure that the user or service account has the necessary permissions to access the required information.
  Data Verification: Confirm that the data or object being accessed exists in the system. You may need to check the relevant tables or data sources.
  Check Logs: Review the application logs and trace files for more detailed error messages that can provide additional context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to SRT_CORE060 for any specific patches or updates that may address known issues.
  Integration Monitoring: Use the SAP monitoring tools (like the Integration Monitor) to track the status of messages and identify where the failure occurs.
  Documentation: Refer to the official SAP documentation for Process Integration or Process Orchestration for detailed guidance on configuration and troubleshooting.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with detailed logs and context about the error.