How To Fix SRT_CORE058 - User restore or User preserve failed

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 058

• Message text: User restore or User preserve failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE058 - User restore or User preserve failed ?

  The SAP error message SRT_CORE058 indicates that there was a failure in the user restore or user preserve process in the context of SAP's Service Oriented Architecture (SOA) framework, particularly when dealing with web services and communication between systems.
  Cause:
  The error can occur due to several reasons, including but not limited to:
  
  Session Issues: The user session may have expired or been terminated unexpectedly.
  Authorization Problems: The user may not have the necessary authorizations to perform the operation.
  Configuration Errors: There may be misconfigurations in the SOA services or the related communication settings.
  Network Issues: Problems with network connectivity can lead to failures in user session management.
  System Resource Limitations: Insufficient system resources (like memory or processing power) can lead to failures in handling user sessions.
  
  Solution:
  To resolve the SRT_CORE058 error, you can take the following steps:
  
  
  Check User Session:
  
  Ensure that the user session is active and has not expired. If it has, re-authenticate the user.
  
  
  
  Review Authorizations:
  
  Verify that the user has the necessary authorizations to perform the action that triggered the error. You may need to consult with your SAP security team.
  
  
  
  Configuration Review:
  
  Check the configuration settings for the SOA services involved. Ensure that all necessary parameters are correctly set up.
  
  
  
  Network Connectivity:
  
  Investigate any potential network issues that could be affecting communication between systems. Ensure that firewalls or proxies are not blocking the required ports.
  
  
  
  System Resources:
  
  Monitor system resources to ensure that there are no bottlenecks. If necessary, optimize the system or allocate more resources.
  
  
  
  Check Logs:
  
  Review the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context about the failure.
  
  
  
  Restart Services:
  
  In some cases, restarting the relevant services or the entire SAP system may resolve transient issues.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on SOA and web service configurations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting production systems.
  
  By following these steps, you should be able to diagnose and resolve the SRT_CORE058 error effectively.