How To Fix /SRMSMC/SEV012 - Cannot send evaluation request; define logon URL for portal environment

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/SEV -

• Message number: 012

• Message text: Cannot send evaluation request; define logon URL for portal environment

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/SEV012 - Cannot send evaluation request; define logon URL for portal environment ?

  The SAP error message /SRMSMC/SEV012 Cannot send evaluation request; define logon URL for portal environment typically occurs in the context of SAP Supplier Relationship Management (SRM) or when using the SAP Enterprise Portal. This error indicates that the system is unable to send an evaluation request because the logon URL for the portal environment has not been defined.
  Cause:
  The primary cause of this error is that the system configuration for the portal environment is incomplete. Specifically, the logon URL, which is necessary for the system to redirect users to the portal for authentication, has not been set up or is incorrectly configured.
  Solution:
  To resolve this issue, you need to define the logon URL for the portal environment in the SAP system. Here are the steps to do this:
  
  
  Access the SAP GUI: Log in to your SAP system using the SAP GUI.
  
  
  Navigate to the Configuration:
  
  Go to transaction code SPRO to access the SAP Reference IMG.
  Navigate to the following path: 
  SAP Supplier Relationship Management -> SRM Server -> Basic Settings -> Define Logon URL for Portal Environment
  
  
  
  
  Define the Logon URL:
  
  In the configuration screen, you will find an option to define the logon URL.
  Enter the appropriate URL for your portal environment. This URL should point to the login page of your SAP Enterprise Portal.
  
  
  
  Save the Configuration: After entering the logon URL, make sure to save your changes.
  
  
  Test the Configuration: After saving, test the functionality that was previously causing the error to ensure that the issue has been resolved.
  
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for more details on configuring the SRM system and portal integration.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates related to this error.
  System Logs: If the issue persists after configuration, check the system logs (transaction SLG1) for any additional error messages that may provide further clues.
  
  Additional Considerations:
  
  Ensure that you have the necessary authorizations to make changes in the configuration.
  If you are unsure about the correct logon URL, consult with your SAP Basis team or system administrator.
  After making changes, it may be necessary to clear the cache or restart the relevant services for the changes to take effect.
  
  By following these steps, you should be able to resolve the error message and ensure that the evaluation requests can be sent successfully.