How To Fix /SRMSMC/EXT_UM012 - Error while changing contact person for user &1; inform your system admin

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EXT_UM -

• Message number: 012

• Message text: Error while changing contact person for user &1; inform your system admin

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EXT_UM012 - Error while changing contact person for user &1; inform your system admin ?

  The SAP error message /SRMSMC/EXT_UM012 typically indicates an issue related to user management, specifically when trying to change the contact person for a user in the SAP system. This error can arise due to various reasons, including authorization issues, data inconsistencies, or configuration problems.
  Possible Causes:
  
  Authorization Issues: The user attempting to make the change may not have the necessary permissions to modify user details.
  Data Inconsistencies: There may be inconsistencies in the user data or the contact person data that prevent the change from being processed.
  Configuration Issues: There could be configuration settings in the SAP system that are preventing the change from being made.
  System Errors: Temporary system errors or issues with the underlying database can also lead to this error.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to change user details. This can be checked in transaction SU53 after the error occurs to see if there are any missing authorizations.
  
  
  
  Validate User Data:
  
  Check the user data for any inconsistencies. Ensure that the user ID and the contact person ID are valid and correctly formatted.
  
  
  
  Review Configuration:
  
  Review the configuration settings related to user management in the SAP system. This may involve checking the settings in transaction SU01 or related user management transactions.
  
  
  
  Consult System Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue. You can use transaction SLG1 to view application logs.
  
  
  
  Contact System Administrator:
  
  If the issue persists, it may be necessary to contact your system administrator or SAP support for further assistance. They can investigate the issue in more detail and provide a resolution.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SU53 (Authorization Check), and SLG1 (Application Log).
  SAP Support: If you have access to SAP Support, consider raising a support ticket with detailed information about the error, including the steps taken and any relevant logs.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.