How To Fix /SRMSMC/CHANGE_INFO000 - Change info for supplier &1 is locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CHANGE_INFO -

• Message number: 000

• Message text: Change info for supplier &1 is locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CHANGE_INFO000 - Change info for supplier &1 is locked by user &2 ?

  The SAP error message /SRMSMC/CHANGE_INFO000 indicates that a change attempt is being made to supplier information, but the record is currently locked by another user. This is a common issue in SAP systems where multiple users may be trying to access or modify the same data simultaneously.
  Cause:
  
  Record Locking: The supplier information is locked because another user is currently editing it. SAP uses a locking mechanism to prevent data inconsistencies that can occur when multiple users try to change the same record at the same time.
  Long Transactions: If a user is taking a long time to complete their transaction, the lock may persist longer than expected.
  System Errors: Occasionally, system errors or crashes can leave records in a locked state.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their transaction. Once they save their changes and exit, the lock will be released, and you can proceed with your changes.
  Identify the Locking User: If you need to know who is locking the record, you can use transaction code SM12 to view the list of locks. You can search for the specific supplier record and see which user is holding the lock.
  Contact the Locking User: If possible, reach out to the user who is locking the record to see if they can complete their changes quickly.
  Force Unlock (with caution): If you have the necessary authorizations and it is absolutely necessary, you can delete the lock entry in SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still working on the record.
  Check for Background Jobs: Sometimes, background jobs may also lock records. You can check transaction SM37 to see if any background jobs are running that might be causing the lock.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting similar issues in the future. Locks can be exclusive (preventing all other access) or shared (allowing read access).
  User Training: Ensure that users are trained on how to properly exit transactions to release locks promptly.
  System Performance: If locking issues are frequent, it may be worth investigating system performance or user workload to optimize processes.
  
  By following these steps, you should be able to resolve the locking issue and proceed with your changes to the supplier information.