How To Fix SRMKC017 - Error in hierarchical list; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: SRMKC - Message Class Keyword Catalog

• Message number: 017

• Message text: Error in hierarchical list; contact technical support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRMKC017 - Error in hierarchical list; contact technical support ?

  The SAP error message SRMKC017, which states "Error in hierarchical list; contact technical support," typically occurs in the context of SAP Supplier Relationship Management (SRM) or similar modules where hierarchical data structures are used. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the hierarchical data structure, such as missing or incorrect parent-child relationships.
  Configuration Issues: Incorrect configuration settings in the SRM system can lead to errors when trying to display or manipulate hierarchical lists.
  Authorization Issues: Lack of proper authorizations for accessing certain data can also trigger this error.
  Database Issues: Problems with the underlying database, such as corruption or connectivity issues, can lead to errors in data retrieval.
  Software Bugs: There may be bugs in the SAP software that affect the handling of hierarchical data.
  
  Solutions:
  
  Check Data Integrity: Verify the integrity of the hierarchical data. Ensure that all parent-child relationships are correctly defined and that there are no missing entries.
  Review Configuration Settings: Check the configuration settings related to hierarchical lists in the SRM system. Ensure that they are set up correctly according to your business requirements.
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to access the hierarchical data.
  Database Health Check: Perform a health check on the database to ensure that it is functioning correctly. Look for any signs of corruption or connectivity issues.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact Technical Support: If the issue persists after trying the above solutions, it may be necessary to contact SAP technical support for further assistance. Provide them with detailed information about the error, including the context in which it occurs and any relevant logs.
  
  Related Information:
  
  SAP Notes: Search for SAP Notes related to SRMKC017 in the SAP Support Portal. These notes may provide specific fixes or workarounds.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP SRM that may help in troubleshooting, such as those for managing hierarchies or checking data consistency.
  Documentation: Review SAP documentation related to hierarchical data management in SRM for best practices and configuration guidelines.
  
  By following these steps, you should be able to diagnose and potentially resolve the SRMKC017 error in your SAP system.