How To Fix /SRMERP/CH_FPM_BO009 - Shopping cart &1 follow-on action has been restarted

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMERP/CH_FPM_BO -

• Message number: 009

• Message text: Shopping cart &1 follow-on action has been restarted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMERP/CH_FPM_BO009 - Shopping cart &1 follow-on action has been restarted ?

  The SAP error message /SRMERP/CH_FPM_BO009 typically indicates that a shopping cart follow-on action has been restarted. This can occur in the context of the SAP Supplier Relationship Management (SRM) module, particularly when dealing with shopping carts and their subsequent processing steps.
  Cause:
  
  System Timeout: The action may have taken too long to process, leading to a timeout.
  Lock Issues: Another user or process may have locked the shopping cart, preventing the follow-on action from completing.
  Data Inconsistencies: There may be inconsistencies in the data related to the shopping cart, such as missing or incorrect information.
  Configuration Issues: There could be issues with the configuration of the SRM system or the specific follow-on action being executed.
  Network Issues: Temporary network issues may cause the action to fail and restart.
  
  Solution:
  
  Check System Logs: Review the system logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  Review Lock Entries: Use transaction SM12 to check for any lock entries related to the shopping cart. If locks are found, they may need to be released.
  Validate Data: Ensure that all required fields in the shopping cart are filled out correctly and that there are no inconsistencies in the data.
  Increase Timeout Settings: If timeouts are a frequent issue, consider increasing the timeout settings for the relevant processes.
  Reprocess the Action: If the action has been restarted, try to manually reprocess the follow-on action to see if it completes successfully.
  Check Configuration: Review the configuration settings for the SRM system and the specific follow-on action to ensure they are set up correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME51N (Create Shopping Cart), ME52N (Change Shopping Cart), and SLG1 (Application Log).
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to SRM and shopping cart processing for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.