How To Fix SRM_BR089 - Cannot access external server due to RFC error

SAP Error Message - Details

• Message type: E = Error

• Message class: SRM_BR - Records Management Browser

• Message number: 089

• Message text: Cannot access external server due to RFC error

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRM_BR089 - Cannot access external server due to RFC error ?

  The SAP error message SRM_BR089, which states "Cannot access external server due to RFC error," typically indicates that there is an issue with the Remote Function Call (RFC) connection between your SAP system and an external server. This can occur in various scenarios, such as when trying to access external services or systems from SAP Supplier Relationship Management (SRM).
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the external server.
  RFC Destination Configuration: The RFC destination may not be configured correctly in the SAP system. This includes incorrect hostnames, ports, or credentials.
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations to access the external server.
  External Server Issues: The external server itself may be down or experiencing issues.
  Firewall Restrictions: Firewalls may be blocking the connection between the SAP system and the external server.
  SAP System Configuration: There may be issues with the SAP system configuration, such as missing or incorrect parameters in the RFC settings.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the external server.
  Ensure that there are no network outages or issues.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Check the configuration of the RFC destination that is being used to connect to the external server.
  Ensure that the hostname, service, and connection type are correct.
  
  
  
  Test RFC Connection:
  
  In transaction SM59, select the RFC destination and use the "Connection Test" option to verify if the connection can be established successfully.
  
  
  
  Check User Authorizations:
  
  Ensure that the user credentials used for the RFC connection have the necessary authorizations to access the external server.
  
  
  
  Review External Server Status:
  
  Check if the external server is up and running and that the required services are available.
  
  
  
  Firewall Configuration:
  
  Ensure that firewalls are configured to allow traffic between the SAP system and the external server on the required ports.
  
  
  
  SAP Notes and Support:
  
  Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  If the issue persists, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM59: For managing RFC destinations.
  SM21: For checking system logs for any related error messages.
  ST22: For analyzing dumps that may provide more context on the error.
  
  
  
  Documentation: Review SAP documentation related to RFC connections and troubleshooting.
  
  
  By following these steps, you should be able to identify and resolve the cause of the SRM_BR089 error.